The overall sentiment in customer reviews for Alternative Balance insurance services is overwhelmingly positive. Reviewers consistently note the professionalism, responsiveness, and expertise of the support team, frequently mentioning staff members Kristine, Dawn, and Kelsey by name. Customers appreciate the clarity with which complex insurance topics are explained and consistently highlight the supportive and knowledgeable approach of team members. The only minor criticism observed is the removal of cyber liability coverage for online businesses, though in-person practitioners remain satisfied.
Common feedback includes praise for a smooth, easy-to-navigate application and renewal process. The support team is described as timely, attentive, and thorough in their communication, offering quick resolutions and detailed answers. Many clients in specialized fields, such as holistic and healing arts, find the coverage tailored to their needs, while additional resources provided to members enhance perceived value. Exiting customers also note positive treatment, indicating a thoughtful approach to all stages of the client relationship.
Overall, Alternative Balance is regarded as a reliable and customer-focused provider of insurance services for practitioners in sensitive or specialized industries. Their reputation among holistic practitioners and small business owners is built on repeated positive interactions and accessible, expert support. No significant service issues are reported, supporting a strong reputation within their niche sector.
Common feedback includes praise for a smooth, easy-to-navigate application and renewal process. The support team is described as timely, attentive, and thorough in their communication, offering quick resolutions and detailed answers. Many clients in specialized fields, such as holistic and healing arts, find the coverage tailored to their needs, while additional resources provided to members enhance perceived value. Exiting customers also note positive treatment, indicating a thoughtful approach to all stages of the client relationship.
Overall, Alternative Balance is regarded as a reliable and customer-focused provider of insurance services for practitioners in sensitive or specialized industries. Their reputation among holistic practitioners and small business owners is built on repeated positive interactions and accessible, expert support. No significant service issues are reported, supporting a strong reputation within their niche sector.
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