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A.A. Rayner & Sons Funeral Home Reviews

Rated 4.7 based on 93 Reviews

318 E 71st St, Chicago, IL 60619, United States

Funeral Directors | Chicago, IL

Published on
February 24, 2024
Last updated
March 13, 2024

Reviews Summary

A.A. Rayner & Sons Funeral Home has garnered a reputation of providing exceptional service during the difficult and sensitive time of funeral arrangements. Based on customer reviews, the staff, particularly mentioned are Mrs. Owens, Beverly, Dewayne Thompson, Brenda Thacker, and Dwayne Mason, are commended for their professionalism, patience, and attentiveness. Customers frequently cited the team's ability to make the deceased look peaceful and as they were remembered, providing a sense of comfort to the grieving families. Moreover, the organizational aspect of services—ranging from handling makeup and attire to coordinating the actual funeral service—is highly praised. A slight blemish to their record includes a one-off mention of a technical glitch with streaming services. The overwhelming sentiment, however, is positive, with customers expressing gratitude for the smooth execution and compassionate handling in their time of loss.

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What Customers Are Saying About A.A. Rayner & Sons Funeral Home?

Trustguide uses AI to extract key phrases from reviews about A.A. Rayner & Sons Funeral Home and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of A.A. Rayner & Sons Funeral Home's customers had a positive experience.

Positive
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A.A. Rayner & Sons Funeral Home Ratings

5

As of Based on 93 revies as of Feb 24, 2024

A.A. Rayner & Sons Funeral Home Score

As of Based on 93 revies as of Feb 24, 2024

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Customer Reviews

As of Mar 13, 2024, 93 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of A.A. Rayner & Sons Funeral Home's publicly available reviews View source

Ty Hall rated A.A. Rayner & Sons Funeral Home 5 stars
a month ago
I would definitely recommend this funeral home to handle your loved one last arrangement. They were so helpful and patient during the decision process. We worked with Mrs Owen’s and she was so attentive and really respected all of the family wishes! The mortician Dewayne Thompson was amazing! He really had our grandmother looking just like herself and had her all made up and ready for her party in heaven! Fast forward to the Funeral service our director Beverly was definitely heaven sent she was there and attentive all through the service. She handled everything and every question that we had! She respected the wishes of the family also and just really made everything as smooth as possible! We as a family would really like to thank A.A. Rayner and our direct contacts there for everything they did for the family!
Lena Searcy rated A.A. Rayner & Sons Funeral Home 5 stars
4 months ago
Ms. Owens and Ms. Beverly helped my father and I make arrangements for my mother that passed 9/1. “Thee Dwayne” the mortician, perfectly captured momma’s character and persona when doing her makeup, nails and clothing. He slayed and got her ready for a party in heaven!🙌🏿 We’re still getting compliments on how good she looked. The professionalism and customer service is impeccable! They helped us navigate through the entire process of: picking out a casket, floral arrangements, obituaries, funeral service and burial. Streaming of the service was available but lost connection somehow after 5 minutes, but our family was so happy it was available.
JoAnn Fastoff rated A.A. Rayner & Sons Funeral Home 5 stars
4 months ago
My mother was laid to rest respectfully, almost as if the AA Rayner people actually knew her. They did not. However they let me and my sisters know them - as caring, thoughtful, calm and focused people with one thing on their minds - to allow my mother to rest in peace. Thank you AA Rayner and Sons.

Frequently Asked Questions About A.A. Rayner & Sons Funeral Home

What services does A.A. Rayner & Sons Funeral Home provide during the funeral arrangement process?

A.A. Rayner & Sons Funeral Home provides a full range of services including assistance in choosing caskets, floral arrangements, obituaries, and coordinating makeup, attire, funeral services, and burial. They also offer professional limo services and have the capability to stream funeral services online.

Can A.A. Rayner & Sons Funeral Home handle special requests for the deceased's appearance?

Yes, the funeral home's morticians are noted for their ability to attend to the deceased's makeup, nails, and clothing in a manner that respects and reflects the individual's character and persona, as highlighted by multiple customer reviews.

What are clients saying about the staff's demeanor at A.A. Rayner & Sons Funeral Home?

Clients express strong satisfaction with the staff's demeanor, emphasizing their patience, professionalism, and attentive nature. The staff at A.A. Rayner & Sons Funeral Home are frequently described as supportive and compassionate, contributing positively to the overall experience during a difficult time.

About A.A. Rayner & Sons Funeral Home

Funeral Directors

AA Rayner and Sons Funeral Home provides Funeral Services, Memorial Services, Cremation Services, and Pre Need services. We have been in the Chicago community since 1947 and have helped countless families endure the loss of their loved ones. Give us a call and let us help you too.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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