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A.A. Rayner & Sons Funeral Home
A.A. Rayner & Sons Funeral Home

A.A. Rayner & Sons Funeral Home Reviews Summary

Funeral Directors | Chicago, IL

What do customers say about A.A. Rayner & Sons Funeral Home?

As of Feb 24, 2024, 93 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 24, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
93
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

A.A. Rayner & Sons Funeral Home's customer reviews analysis

A.A. Rayner & Sons Funeral Home has garnered a reputation of providing exceptional service during the difficult and sensitive time of funeral arrangements. Based on customer reviews, the staff, particularly mentioned are Mrs. Owens, Beverly, Dewayne Thompson, Brenda Thacker, and Dwayne Mason, are commended for their professionalism, patience, and attentiveness. Customers frequently cited the team's ability to make the deceased look peaceful and as they were remembered, providing a sense of comfort to the grieving families. Moreover, the organizational aspect of services—ranging from handling makeup and attire to coordinating the actual funeral service—is highly praised. A slight blemish to their record includes a one-off mention of a technical glitch with streaming services. The overwhelming sentiment, however, is positive, with customers expressing gratitude for the smooth execution and compassionate handling in their time of loss.

Positive Feedback

The positive aspects of customer feedback for A.A. Rayner & Sons Funeral Home focus largely on the empathetic and skilled approach of staff members in facilitating funeral services. Customers feel that their loved ones are treated with a high degree of dignity and respect, often highlighted by the morticians' ability to prepare the deceased in a way that truly reflects their personality and appearance in life, which has been especially comforting for the families. The staff's availability for questions and their willingness to accommodate families’ wishes during the decision-making process have been pivotal in creating a supportive environment. Additionally, the beautiful furnishings, lighting, and overall aesthetics contribute to creating a distinguished and honorable experience. The mention of professional limo services further underscores the home's commitment to providing a complete and caring service to grieving families.

Concerns and Threads

Despite the numerous positive remarks, there are a few negative aspects noted in the customer feedback for A.A. Rayner & Sons Funeral Home. A concerning point for one customer was a technical issue with the streaming of the funeral service, which lost connection after a few minutes, although the availability of streaming was initially appreciated. Furthermore, although not directly stated as a negative in these particular reviews, potential areas for improvement can include ensuring that such technological services are reliable, as they are crucial for distant family members or friends who cannot attend in person.

Frequently asked questions about A.A. Rayner & Sons Funeral Home

What services does A.A. Rayner & Sons Funeral Home provide during the funeral arrangement process?

A.A. Rayner & Sons Funeral Home provides a full range of services including assistance in choosing caskets, floral arrangements, obituaries, and coordinating makeup, attire, funeral services, and burial. They also offer professional limo services and have the capability to stream funeral services online.

Can A.A. Rayner & Sons Funeral Home handle special requests for the deceased's appearance?

Yes, the funeral home's morticians are noted for their ability to attend to the deceased's makeup, nails, and clothing in a manner that respects and reflects the individual's character and persona, as highlighted by multiple customer reviews.

What are clients saying about the staff's demeanor at A.A. Rayner & Sons Funeral Home?

Clients express strong satisfaction with the staff's demeanor, emphasizing their patience, professionalism, and attentive nature. The staff at A.A. Rayner & Sons Funeral Home are frequently described as supportive and compassionate, contributing positively to the overall experience during a difficult time.

Recent customer reviews and testimonials for A.A. Rayner & Sons Funeral Home

A.A. Rayner & Sons Funeral Home
Ty Hall
5-Star
a month ago
I would definitely recommend this funeral home to handle your loved one last arrangement. They were so helpful and patient during the decision process. We worked with Mrs Owen’s and she was so attentive and really respected all of the family wishes! The mortician Dewayne Thompson was amazing! He really had our grandmother looking just like herself and had her all made up and ready for her party in heaven! Fast forward to the Funeral service our director Beverly was definitely heaven sent she was there and attentive all through the service. She handled everything and every question that we had! She respected the wishes of the family also and just really made everything as smooth as possible! We as a family would really like to thank A.A. Rayner and our direct contacts there for everything they did for the family!
A.A. Rayner & Sons Funeral Home
Lena Searcy
5-Star
4 months ago
Ms. Owens and Ms. Beverly helped my father and I make arrangements for my mother that passed 9/1. “Thee Dwayne” the mortician, perfectly captured momma’s character and persona when doing her makeup, nails and clothing. He slayed and got her ready for a party in heaven!🙌🏿 We’re still getting compliments on how good she looked. The professionalism and customer service is impeccable! They helped us navigate through the entire process of: picking out a casket, floral arrangements, obituaries, funeral service and burial. Streaming of the service was available but lost connection somehow after 5 minutes, but our family was so happy it was available.
A.A. Rayner & Sons Funeral Home
JoAnn Fastoff
5-Star
8 months ago
My mother was laid to rest respectfully, almost as if the AA Rayner people actually knew her. They did not. However they let me and my sisters know them - as caring, thoughtful, calm and focused people with one thing on their minds - to allow my mother to rest in peace. Thank you AA Rayner and Sons.
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About A.A. Rayner & Sons Funeral Home

Funeral Directors

AA Rayner and Sons Funeral Home provides Funeral Services, Memorial Services, Cremation Services, and Pre Need services. We have been in the Chicago community since 1947 and have helped countless families endure the loss of their loved ones. Give us a call and let us help you too.

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