9/11 Memorial & Museum Reviews
Rated 4.8 based on 75167 Reviews
Activities & Tours in New York
180 Greenwich St, New York, NY 10007, United States
Published on
January 12, 2024
Last updated
July 10, 2025
Based on recent reviews, the 9/11 Memorial & Museum is commended for its respectful homage and poignant tribute to the victims and events of September 11, 2001. The reviews repeatedly underscore the emotional and somber experience of visiting, with the museum’s design and exhibits evoking a deeply impactful journey through history. The space, notably the reflection pools, is described as well-maintained, clean, and beautifully designed. The museum's commitment to a respectful narrative, preservation of artifacts, and dedicated areas for reflection contribute to its overall positive reputation. The customer experience is largely influenced by the educational content and the profound emotional impact. Visitors recommend dedicating several hours for the visit, and mention the utility of guided tours and audio tours to enhance the experience. Long lines and occasional staff disorganization are noted, suggesting potential areas for operational improvement.
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Yes, pre-purchasing tickets is highly recommended as the reviews indicate that lines can be extremely long, especially on weekends.
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Visitors suggest planning for a few hours to fully experience the museum, as there is a great deal of content to explore and the exhibits are emotionally impactful.
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Yes, the museum has specific zones where photography is not allowed as a gesture of respect towards the victims and the severity of the events displayed.
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Plaza, pools & exhibits honoring victims of 1993 & 2001 WTC terrorist attacks. Free timed admission.
