New York, NY
Activities & Tours
9/11 Memorial & Museum
9/11 Memorial & Museum

9/11 Memorial & Museum Reviews Summary

Activities & Tours | New York, NY

What do customers say about 9/11 Memorial & Museum?

As of Jan 12, 2024, 75167 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

9/11 Memorial & Museum's customer reviews analysis

Based on recent reviews, the 9/11 Memorial & Museum is commended for its respectful homage and poignant tribute to the victims and events of September 11, 2001. The reviews repeatedly underscore the emotional and somber experience of visiting, with the museum’s design and exhibits evoking a deeply impactful journey through history. The space, notably the reflection pools, is described as well-maintained, clean, and beautifully designed. The museum's commitment to a respectful narrative, preservation of artifacts, and dedicated areas for reflection contribute to its overall positive reputation. The customer experience is largely influenced by the educational content and the profound emotional impact. Visitors recommend dedicating several hours for the visit, and mention the utility of guided tours and audio tours to enhance the experience. Long lines and occasional staff disorganization are noted, suggesting potential areas for operational improvement.

Positive Feedback

Visitors consistently experience a solemn and emotional response to the 9/11 Memorial & Museum, often citing the profound impact and respect shown for the victims and their families. The no-photography zones are appreciated for their sensitivity, reinforcing the solemnity and respect afforded to the most impactful exhibits. Several reviewers recommend the guided and audio tours, mentioning they add valuable context and information to the experience. Furthermore, visitors laud the site's cleanliness, thoughtful design, and well-maintained surroundings. The comprehensive narrative through multimedia presentations and personal stories contributes to the educational aspect of the museum that customers find inspiring and pride-inducing. The general consensus is that the experience, though intense, is ultimately rewarding and worth the visit.

Concerns and Threads

Despite the overwhelmingly positive reception, there are aspects that detract from the overall visitor experience. The largest issue appears to be the management of large crowds, leading to significant wait times which can affect visitor enjoyment. Some visitors report that staff seem unprepared to manage the high volume of guests effectively, undermining the museum's reputation for organizational excellence. The inability to take photographs in certain areas, while generally seen as a mark of respect, may disappoint those wishing to document their entire experience. Lastly, the emotionally taxing nature of the museum, while central to its purpose, can be overwhelming for some, suggesting that visitor preparedness for the intensity of the experience could be better addressed by the museum through pre-visit communications.

Frequently asked questions about 9/11 Memorial & Museum


Is pre-purchasing tickets necessary for the 9/11 Memorial & Museum?


Yes, pre-purchasing tickets is highly recommended as the reviews indicate that lines can be extremely long, especially on weekends.


How much time should I allocate for a visit to the 9/11 Memorial & Museum?


Visitors suggest planning for a few hours to fully experience the museum, as there is a great deal of content to explore and the exhibits are emotionally impactful.


Are there any restrictions on photography within the museum?


Yes, the museum has specific zones where photography is not allowed as a gesture of respect towards the victims and the severity of the events displayed.


Recent customer reviews and testimonials for 9/11 Memorial & Museum

9/11 Memorial & Museum
Iam Poopoo
6 days ago
America Will Never Forget 9/11/2001. The area is well lit, very clean, and well designed in honor of those who lost their lives here. Its beautiful design compliments the open area. The museum is a must see. Makes you think how steel that thick could melt.
9/11 Memorial & Museum
Jarrod Dibble
2 weeks ago
The entire memorial and museum was extremely emotional. It was very surreal seeing the reflection pools and having a chance to read the names of those lost. I decided to go into my current industry because of the events on 9/11, so seeing the museum was very surreal for me and helped reinforce my desire for public service. I was very impressed with how well some of the equipment (damaged on 9/11) was maintained and preserved. Definitely plan a few hours to truly spend in the museum to make your time worth. And pack your patience. There were so many people everywhere!
9/11 Memorial & Museum
Luisa fer
a week ago
this was such an incredible, interesting museum. The respect they have towards the victims and their family members speaks volumes. They don’t allow photos taken in certain zone which is the zones with the most impact photos. They are on top of you and have an eye on everyone. I teared up a lot and was emotional. I spent about 3 hours total reading everything detailed. I recommend it 1000% to everyone.
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About 9/11 Memorial & Museum

Activities & Tours

Plaza, pools & exhibits honoring victims of 1993 & 2001 WTC terrorist attacks. Free timed admission.