Willie A. Watkins Funeral Home Reviews
Rated 4.1 based on 130 Reviews
Funeral Directors in Atlanta
1003 Ralph David Abernathy Blvd SW, Atlanta, GA 30310, United States
Published on
February 17, 2024
Last updated
July 10, 2025
Willie A. Watkins Funeral Home exhibits mixed reviews from customers, influencing its overall reputation. Several customers have praised the company for its professionalism, compassion, and ability to provide excellent service during a sensitive time. Notably, staff members such as Farris, Precious, and Tony received specific recognition for their caring and attentive service. Certain aspects, such as a beautiful final service and going above and beyond to address concerns, are recurring positive elements that resonate within the feedback. However, other experiences suggest operational inconsistencies, such as problems with booking event centers, presenting non-presentable transportation, potential mishandling of personal items and cremation procedures, delays, and miscommunication over death certificates, and perceived unprofessional behavior by the owner. These negative experiences point towards issues with organization, communication, and adherence to protocol, detracting from the company's reputation and raising concerns among potential customers.
The staff excel at providing compassionate, personal attention to families during a difficult time, with services including planning, execution of the funeral, and singing at the cemetery. They are also known for creating a beautiful and respectful setting that honors the deceased.
Customers have reported issues with booking of event spaces, transportation cleanliness, mismanagement of personal items before cremation, delays and misinformation regarding death certificates, and breaches of contract.
The response to mistakes appears to vary, with some customers reporting a lack of acknowledgement or apology for errors, while others note corrective actions taken by the funeral home post-feedback. Prospective customers are encouraged to discuss the funeral home's policies on errors and client communication before engaging their services.