Wickes Reviews

The overall sentiment toward Wickes, a building materials supplier, is mixed but leans negative based on recent customer reviews. Many reviewers remark on challenges with both product quality and customer service, especially in cases requiring warranty resolution or refunds. Some positive experiences are noted, particularly involving friendly and helpful staff during in-store visits, but these are often overshadowed by frustrations around unresolved complaints, unhelpful support, and quality concerns.

Common feedback includes difficulties obtaining satisfactory solutions for product defects, delayed refunds, and issues with order fulfillment. Several reviewers describe the service as unresponsive, with staff sometimes perceived as rude or indifferent during problem resolution. However, others point to seamless shopping, helpful interactions—specifically mentioning staff members like Samuel in Ealing—and easy returns as highlights of their experience. Product quality appears inconsistent, with timber and flooring singled out for defects in multiple reviews.

Overall, Wickes in London is regarded as a supplier with convenient offerings and some helpful staff, but with a reputation negatively affected by handling of complaints and inconsistent product quality. Customers in the London area should weigh potential savings and convenience against these recurring concerns with service and reliability.

Wickes is a building materials supplier that provides a wide range of products for DIY, renovation, and construction projects. The company operates large retail stores where customers can purchase items such as flooring, timber, tiles, kitchen components, and tools. Its business model is primarily in-person retail, serving both individual consumers and professionals.

Wickes' operations involve offering in-store assistance for product selection, collection, and returns. The company handles customer orders through staffed service desks and provides stock for immediate purchase. Some stores have specialized staff to guide with specific projects, and options for collection and return are designed to be seamless for convenience.