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Western Nissan Reviews

Rated 4.5 based on 485 Reviews

Car Dealerships in Edinburgh

1 Skene Pl, Newbridge EH28 8TJ

Published on
March 30, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Western Nissan's customers had a positive experience.

Positive
80%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Western Nissan?

Trustguide extracts key phrases from reviews about Western Nissan and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 485 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Western Nissan's publicly available reviews View source

Leigh Fernandez rated Western Nissan 5 stars
4 months ago
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Today was an incredible day for us. Lewis Paton our Sales manager went way beyond what it means to offer customer service & incredible customer service at that. We bought a car for our mums 70th birthday (she is in Aberdeen) at the onset we had no plan how this would all work out. But thanks to Lewis he arranged everything. The car was fixed to our standard with a few minor repairs being done prior to delivery, collection, the car is stunning. Lewis actually arranged to drive the new car to our mums house in ABERDEEN and surprised her with her new gift at her home! She could not believe this! What a guy, Lewis arranged everything for the sale with no issues, the repairs then the delivery! This is the best customer service package I’ve ever received. Thank you Lewis. Our mum is on cloud 9!
Larza Toth rated Western Nissan 5 stars
2 weeks ago
Our experience with Nissan from start to finish was amazing. Will MacConnachie has been super helpful from the start, very welcoming from the very first phone call, very professional and knowledgeable. He was very supportive and considered our needs when choosing a car. He explained everything we wanted to know, respected our wishes and expectations towards our future car. We needed our new car fairly soon and he did everything in his power to make it happen for us, he went the extra mile. When we collected the new car we were very surprised and shocked at the experience he provided when he took the cover off and we were left speechless. This was not our first new car but we have never had such a positive experience like this before. We appreciate Will's efforts to make us happy and satisfied.
Mana Angelis rated Western Nissan 5 stars
2 weeks ago
I had a great experience buying a car from this dealership. Jordan was very reliable, knowledgeable, kind, and helpful. He answered all my questions and explained the features and benefits of the car I was interested in. He was not pushy or aggressive like some other car salesmen I have encountered. He gave me a fair price and a good deal on the trade-in. He also followed up with me after the purchase to make sure I was satisfied and happy with the car. He provided excellent customer service and made the whole process easy and enjoyable. I would highly recommend him to anyone looking for a new or used car. He is the best car sales man I have ever dealt with.

Reviews Summary

The aggregation of customer reviews for Western Nissan Edinburgh reveals an overall affirmative reputation of the company, characterized by exceptional customer service and a professional, accommodating staff. The individual mentioned recurrently for his outstanding service is Lewis Paton, who is praised for going above and beyond in the delivery of customer care, including driving a car to a customer's location in Aberdeen. Positive remarks also extend to other staff members, such as Will MacConnachie and Jordan, both hailed for their professionalism, knowledge, and non-pushy sales approach. Key elements that stand out include a willingness to understand and respect customer needs, excellent communication throughout the purchasing process, and post-sale follow-up that contributes to a high customer satisfaction rate.
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Frequently Asked Questions About Western Nissan

Can I expect the dealership to assist me with special requests, such as delivering a car to a distant location?

Based on customer testimonials, Western Nissan Edinburgh has shown a willingness to accommodate special requests, including out-of-the-way deliveries, demonstrating their commitment to exceptional customer service.

Are the sales staff at Western Nissan Edinburgh knowledgeable and helpful?

Reviews consistently highlight the staff at Western Nissan Edinburgh as highly knowledgeable about their products and attentive to customer needs, ensuring an informative and supportive buying experience.

Does Western Nissan Edinburgh offer good after-sales support?

Yes, customers have expressed satisfaction with the follow-up and after-sales support received from Western Nissan Edinburgh, noting attention to detail and continued care post-purchase.

About Western Nissan

Car Dealerships
Western Nissan Edinburgh is part of one of Scotland's largest car dealer groups. We have a great team dedicated to our customers. With the full range of New and Used Nissan cars and vans all available to test drive, we have something to suit everyone's driving needs and more importantly, budgets. The best way to experience a Nissan is to take a test drive so when you've decided what model you're interested in, simply fill in our online form or give us a call. We’ll have the vehicle ready and waiting for when you arrive. Whether you are looking for a Petrol, Diesel or Electric Nissan vehicle, we have a Nissan car for you! We have a wide selection of offers and buying options available which our team will be happy to talk you through.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.