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Waylands - Volvo Cars Oxford logo

Waylands - Volvo Cars Oxford Reviews

Rated 4.8 based on 1519 Reviews

173 Cumnor Hill, Cumnor, Oxford OX2 9PL

Car Dealerships Oxford

Published on
August 16, 2025
Last updated
August 16, 2025

Reviews Summary

The overall sentiment toward Waylands Volvo Oxford, as reflected in customer reviews, is highly positive. Reviewers consistently mention exceptional service from knowledgeable, approachable staff, specifically naming Louise Benn, Megan Stone, Tim Dunstone, Paul Wells, and Hasseb. Customers value the team's professionalism, clear communication, and attention to detail throughout the purchase process. Some reviews briefly note negative experiences with other branches or dealerships before praising Waylands Oxford for resolving concerns and providing superior service.

Common feedback includes strong emphasis on staff expertise, honest guidance, and the absence of high-pressure sales tactics. Multiple customers speak to seamless processes for new and used car orders, part-exchanges, and even long-distance purchasing with successful home delivery. The visibility of individual representatives who offer tailored advice and follow-up support stands out. Trust is reinforced through repeat custom and strong recommendations.

Overall, Waylands Volvo Oxford enjoys an excellent reputation in the Oxford region for reliable, transparent, and customer-focused car dealership experiences. The positive patterns seen across reviews support the company’s standing as a preferred choice for Volvo and Polestar buyers seeking a smooth and trustworthy buying process.
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What Customers Are Saying About Waylands - Volvo Cars Oxford?

brilliant service from Louise Benn

couldn’t be happier with my new xc40

super helpful in arranging

the whole process ran very smoothly

was brilliant throughout

outstanding experience with Louise

consistent, professional manner

a really special experience

delivery to my home was top notch

very professional and helpful person

Trustguide extracts key phrases from reviews about Waylands - Volvo Cars Oxford and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Waylands - Volvo Cars Oxford's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Waylands - Volvo Cars Oxford Ratings

5

As of Based on 1519 revies as of Aug 16, 2025

Waylands - Volvo Cars Oxford Score

100%

As of Based on 1519 revies as of Aug 16, 2025

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Customer Reviews

As of Aug 16, 2025, 1519 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Waylands - Volvo Cars Oxford's publicly available reviews View source

Roger Nowell rated Waylands - Volvo Cars Oxford 5 stars
a week ago
When we were looking for a new car, Volvo was only one of several options. We received brilliant service from Louise Benn. Her promotion of the car and Waylands Oxford was truly excellent. Louise was personally responsible for our decision to buy Volvo; a great job very well done. Her extremely knowledgeable approach coupled with a clear anticipation of our needs, not only resulted in the sale but provided us with an enjoyable experience. Waylands are most fortunate to have Louise in their team.
Alison Weyen Martin rated Waylands - Volvo Cars Oxford 5 stars
2 months ago
After a rather poor showing from Waylands Bristol, Megan Stone at Waylands Oxford really came through and our decision to purchase was mostly down to Megan. Her knowledge of Volvo cars is a real asset for a first time Volvo owner. Her integrity and honesty throughout the process was very reassuring. I’m not prone to fluff and flattery and Megan earned every letter of this positive review. Couldn’t be happier with my new xc40
Chris Ryder rated Waylands - Volvo Cars Oxford 5 stars
2 months ago
Superb, Top-Rate Service! Tim and Megan were super helpful in arranging a number of test drives over a couple of weeks, and were very flexible and accommodating. Extremely knowledgeable and always quick to answer questions over phone and email. The order process with Tim was smooth and efficient every step of the way, and the handover was quick, easy and a pleasure. I'm sure they will be my local dealer for a long time.

Frequently Asked Questions About Waylands - Volvo Cars Oxford

Does Waylands Volvo Oxford offer assistance to customers purchasing from a distance?

Yes, multiple reviewers mention successful long-distance purchases with remote communication, vehicle video tours, and home delivery services available. Staff guide customers through each step and ensure the vehicle is delivered in excellent condition.

Are staff at Waylands Volvo Oxford knowledgeable and approachable?

Customers repeatedly praise staff members for their car knowledge, professionalism, and honest, non-pressured guidance throughout the buying process. Staff take time to understand individual needs and provide thorough, responsive support.

Can customers expect follow-up support after receiving their car?

Yes, reviews highlight that staff remain available for follow-up queries and assistance after delivery or purchase. Continued communication and customer care are mentioned as standard practice by named team members.

About Waylands - Volvo Cars Oxford

Car Dealerships
Waylands Volvo Oxford is a car dealership specializing in the sale of new and used Volvo vehicles, as well as Polestar models. The company operates in the automotive retail sector, providing both in-person consultations and remote assistance for customers inquiring about their inventory or seeking purchasing advice.

Waylands Volvo Oxford manages the entire car buying process, including test drives, part exchanges, order handling, and home delivery services. Staff members offer guidance throughout transactions, maintain communication through phone and email, and support both local and long-distance buyers. Their operational focus includes preparing vehicles to specific standards and providing after-sales support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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