Vision Pharmacy Reviews

Customer feedback for Vision Pharmacy reveals a mixed reputation, with several reviewers praising staff members such as Kiran, Amy, and Arjun for their attentive, supportive, and dedicated service. Positive experiences commonly cite staff going above and beyond expectations, especially in urgent scenarios or when dealing with children. However, multiple reviews also report recurring problems like prescription delays, poor communication, and staff rudeness. Some customers highlight data handling errors and dispensing issues, with frustration over medication timing and expired stock. Common themes in reviews include staff professionalism, individualized care, and extra effort during medication needs. Locations mention challenges such as lack of parking, high pricing for certain medications, and disruptive external issues like frequent burglar alarms. Communication breakdowns—such as unanswered calls and incorrect instructions—are notable concerns. Several customers point to both the helpfulness of select employees and pockets of negative experiences across the team. Overall, Vision Pharmacy’s reputation is characterized by highly variable service quality. While there are clear strengths in staff dedication and customer support, reliability issues and operational mishaps impact trust. For local residents, the pharmacy stands out for personal care but faces criticism for consistency and process gaps.

Vision Pharmacy is a healthcare provider offering prescription services, over-the-counter medications, health consultations, and related pharmaceutical products. It operates as a brick-and-mortar pharmacy with in-person customer service and access to professional consultations, including support for stop smoking, diabetes, and weight loss medication. The company processes NHS and private prescriptions, provides consultations by licensed staff, and issues medicines and medical advice to walk-in customers. Some staff members handle urgent needs and conduct follow-up for ongoing treatments. The pharmacy operates from a local retail premises and offers additional services such as in-person delivery under certain circumstances.