VioVet Ltd Reviews

Do not buy temperature controlled items from Viovet I placed an order Tuesday 4th March. On Friday 7th March viovet dispatched my order to DPD. It is now Monday 10th March and I accepted delivery at 11.34am of the order. The Librela has arrived warm and not fit for purpose because the cool pack has thawed and is now liquid. The temperature of the ‘cool’ pack was 13.5°C when it was unpacked. The Librela data sheet states it should be stored between 2-8°C and their vet stated on the Librela product page on their website ‘our temperature controlled packaging ensures the correct refrigerated temperatures are maintained for upto 24 to 48 hours and the delivery service for this product is next day (within 24 hours) to ensure delivery within this time.’ According to viovet’s email correspondence I have received, this parcel has been with the courier DPD since Friday morning at 8.01am. It has only just arrived with me, Monday at 11.34. This means the cool block packaging has been out of the fridge freezer for over 72 hours. With the information their vet stated on the librela product page, their temperature controlled packaging is only valid for a maximum of 48 hours once out of the freezer. Therefore, their cool block packaging has failed which has meant the Librela has arrived warm, is now spoiled and unfit for purpose. I contacted Viovet by phone straight after unpacking my order. Their customer service couldn’t help me and after 20 minutes on the phone, 10 minutes on hold, they said they would send a message to their supervisor who will get back to me. I made them aware my dog is due his librela Tuesday (tomorrow) and asked them to arrange a replacement to be sent today so I receive it tomorrow. It’s been over 2 hours since speaking with them on the phone, I have heard nothing. I’ve tried calling their number again but they have cut off the phone lines. Not great customer service so far, I would avoid. Update - two stars given as customer service have responded saying they could either refund me or send replacements.

Excellent product . Easy to use website and super fast delivery. Thank you and Thank you from Belle for sending her easidri coat so fast with this heat .