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Vertu Toyota Leicester Reviews

Rated 4.4 based on 760 Reviews

Car Dealerships in Leicester

129 Welford Rd, Leicester LE2 6BE

Published on
September 3, 2025
Last updated
September 3, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Vertu Toyota Leicester's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Vertu Toyota Leicester?

absolutely fantastic from start to finish

looked after us with great care

absolutely brilliant

polite and professional

very patient and friendly

very accommodating and informative

incredibly helpful from start to finish

very quickly and my daughter is very happy

friendly, helpful, and kept me well-informed

very knowledgeable and attentive

Trustguide extracts key phrases from reviews about Vertu Toyota Leicester and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 03, 2025, 760 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Vertu Toyota Leicester's publicly available reviews View source

khush S rated Vertu Toyota Leicester 5 stars
4 months ago
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I can’t recommend Vertu Toyota Leicester highly enough! I’ve been a customer for years, regularly bringing my older car in for servicing. The team are always friendly, professional, and genuinely go the extra mile. So when it came time for a new car, there was no question where I’d go. Lucy was absolutely fantastic from start to finish. From booking my test drive to collecting my new car, she made the whole experience smooth and enjoyable. There was no pressure at any point just helpful, honest guidance that gave me real confidence in my decision. A five-star experience all round!
Craige Dodd rated Vertu Toyota Leicester 5 stars
6 months ago
Fantastic customer service and experience at Vertu Toyota Leicester. Lucy looked after us with great care and I can't thank her and all the staff there for the whole 9 yards! Car is a great example of what used car quality should be and would wholly recommend the company and car brand to anyone wanting a quality product 👌 😀
roland miranda rated Vertu Toyota Leicester 5 stars
6 months ago
I had the pleasure of visiting Vertu Toyota Leicester recently, and I have to say, the experience was absolutely outstanding. From the moment I arrived, I was greeted with professionalism, warmth, and genuine care. A special shoutout to Stuart Bolton – he was absolutely brilliant! He took the time to truly understand what we were looking for, offered expert advice, and made the entire process smooth and enjoyable. I’m especially grateful for all his hard work in getting the car sorted on time. Thank you so much for the amazing service. I couldn't be happier with the experience at Vertu Toyota!

Reviews Summary

Overall, customer sentiment toward Vertu Toyota Leicester is highly positive, with reviewers consistently mentioning friendly, professional staff and a supportive, no-pressure approach to car sales. Specific team members such as Lucy, Nick Harris, Jaskaran Sudhir, Sohail, and Stuart Bolton are frequently praised by name for their care, expertise, and dedication. Occasional neutral comments reference waiting amenities, but no significant complaints are raised.

Common feedback includes detailed assistance from sales staff, transparency throughout the buying process, and thorough aftercare support. Service efficiency, car quality, and staff patience are noted repeatedly, especially helpful for first-time or international buyers. Vertu Toyota Leicester customers value clear communication, prompt delivery, and a welcoming atmosphere in Leicester.

Vertu Toyota Leicester is regarded as a reliable car dealership in Leicester, recognized for consistent, high-level customer care and professionalism. Their reputation for building long-term relationships and providing helpful, transparent service increases local confidence in the new and used car market. Repeat business and strong staff recognition support this solid reputation.
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Frequently Asked Questions About Vertu Toyota Leicester

Are Vertu Toyota Leicester staff helpful and patient during the car buying process?

Yes, multiple reviews highlight that staff members are patient, accommodating, and provide all necessary information. Customers mention there is no sales pressure, and team members take time to guide buyers through each step.

Does Vertu Toyota Leicester offer support for first-time or international car buyers?

Vertu Toyota Leicester frequently assists first-time and international buyers by providing detailed information, translations if required, and ensuring buyers are comfortable with the process and their decisions.

Are aftercare services and additional options like service plans available after purchase?

Yes, reviews mention that Vertu Toyota Leicester offers aftercare such as service plans and additional options like dash cam fitting. Staff remain available to assist after the purchasing process is complete.

About Vertu Toyota Leicester

Car Dealerships
Vertu Toyota Leicester is an automotive dealership that sells both new and used Toyota vehicles. The company operates in the car retail sector and offers related services including car sales, servicing, and aftercare, primarily serving customers at its physical location in Leicester.

The dealership’s operational model centers on in-person interactions with customers, encompassing the entire sales and aftersales process. Staff provide assistance with vehicle selection, test drives, purchasing procedures, and service planning. The workflow emphasizes clear communication, thorough process guidance, and available customer support at multiple stages.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.