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Vertu Kia Nottingham Reviews

Rated 4.7 based on 1206 Reviews

Car Dealerships in Nottingham

199 Mansfield Rd, Daybrook, Arnold, Nottingham NG5 6GZ

Published on
September 21, 2025
Last updated
September 21, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Vertu Kia Nottingham's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Vertu Kia Nottingham?

excellent experience throughout the whole process

absolutely fantastic throughout

really helpful throughout the process

a very friendly and professional service

very knowledgeable, helpful, friendly and professional

patient , kind and very helpful

excellent customer service

made the whole process easy and straightforward

fast, efficient, and outstanding service

Knowledgeable, helpful and experienced

Trustguide extracts key phrases from reviews about Vertu Kia Nottingham and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 21, 2025, 1206 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Vertu Kia Nottingham's publicly available reviews View source

Jamie Oldfield rated Vertu Kia Nottingham 5 stars
a week ago
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We recently purchased a new Kia Proceed via part exchange from Kia Vertu Nottingham and had an excellent experience throughout the whole process. From start to finish, the sales advisor Keenan Kay guided us every step of the way. Every question we had was answered promptly and professionally, which made the entire experience stress-free. Keenan was completely honest and transparent, which really helped put us at ease. His friendly and approachable disposition made us feel comfortable and confident in our decision. It’s this level of customer care that has always stood out to us and is one of the main reasons we continue to choose Kia for our car purchases. A big thank you to Keenan for making the process such a positive one — we couldn’t be happier with our new car.
Jason Richardson rated Vertu Kia Nottingham 5 stars
a month ago
I recently bought a used VW from Nottingham Kia, and I couldn't be more impressed with the experience. I first spotted the car while browsing on a Sunday when the dealership was closed, and I decided to inquire online the next day. I received a detailed video and all the information I’d requested on the same day. The car was well priced, and arranging a test drive was quick and easy. They also took my part exchange seriously and gave me a fair offer, which made the deal even better. A special shout-out to Ella, who was absolutely fantastic throughout. She kept me informed every step of the way and made the process smooth and stress-free. There was no pressure to buy add-ons; they were offered, but never pushed, which I really appreciated. Unlike some other nearby dealerships, there were no sales gimmicks or games; instead, a straightforward and honest approach was taken. I hadn’t been to this location since it was a full VW dealership, and I have to say, the professionalism and atmosphere now are night and day in comparison. I’d happily return to Nottingham Kia when I’m next in the market for a car. Highly recommended!
Kanna Jayaprakasan rated Vertu Kia Nottingham 5 stars
a month ago
We recently purchased a car from Kia Vertu Nottingham, and overall, it was a positive experience. Ella Kinsey was really helpful throughout the process. She was patient with us and took the time to discuss options with her manager to make sure we were satisfied. It wasn’t a smooth ride, but the team made sure to address our needs. Happy with our new car and the service provided.

Reviews Summary

Reviewers consistently express a highly positive sentiment toward Kia Vertu Nottingham and its associated locations, particularly with respect to the car dealership’s sales and aftercare services. Customers mention staff by name, highlighting individuals such as Keenan Kay, Ella Kinsey, Lucas Chapman, Kin Wong, Jonathan Willows, and Keith for their transparency, professionalism, and reliability. The ease of the purchase process, from test drive to delivery, and thoughtful touches like the 'Grand Reveal' are frequently noted as standout features. Minor issues around process smoothness are mentioned but are always described as being resolved satisfactorily.

The most common themes across Nottingham reviews include knowledgeable and patient staff, efficient communication, and a non-pushy sales approach. Customers appreciate receiving prompt updates, fair part exchange offers, and honest information. Service staff’s approachable attitudes and willingness to address questions or problems are consistently emphasized. Several reviewers also reference repeat business or traveling significant distances because of trusted individual employees, indicating strong loyalty.

Overall, Kia Vertu Nottingham has built a robust reputation for dependable, customer-focused car sales and service in Nottingham. Reviewers in the region cite consistent professionalism and a smooth buying experience as reasons for recommending the dealership. The team’s ability to resolve concerns and make the process enjoyable reaffirms trust in the business for both new and returning customers.
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Frequently Asked Questions About Vertu Kia Nottingham

Do Kia Vertu Nottingham staff offer transparent and pressure-free sales?

Yes, multiple reviews highlight that staff provide honest information, answer questions clearly, and do not pressure customers to purchase add-ons or make rushed decisions during the sales process.

Can I get a part exchange deal at Kia Vertu Nottingham?

Customers frequently mention receiving fair and professionally handled part exchange offers, with the process managed efficiently by the sales team and without pushy negotiation tactics.

Is it possible to arrange a test drive and receive prompt updates?

Yes, arranging a test drive is described as easy, with prompt communications such as video confirmations and regular updates from dedicated staff before, during, and after the test drive.

About Vertu Kia Nottingham

Car Dealerships
Kia Vertu Nottingham is a car dealership specializing in the sale of new and used Kia vehicles, as well as offering part exchange and various aftersales services. The business operates through in-person showroom sales at multiple locations around Nottingham and provides related vehicle servicing, including health checks and test drives.

The dealership functions with a team-based approach, assigning dedicated sales advisors to guide customers through the buying or servicing journey. Their operational model emphasizes transparent communication, prompt responses to enquiries, and value-added services such as the ‘Grand Reveal’ upon car collection. Customers can access both scheduled and walk-in support from knowledgeable staff members.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.