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Valerie A. Sorkin-Wells Reviews

Rated 3.1 based on 106 Reviews

3805 E Bell Rd # 4800, Phoenix, AZ 85032, United States

Gynecologists | Phoenix, AZ

Published on
February 14, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the Arizona Wellness Center for Women's company reputation from recent reviews suggests a troubling pattern of consumer dissatisfaction. Recurrent themes include difficulties with scheduling appointments due to a user-unfriendly portal and significant challenges with phone communication. There are numerous accounts of impersonal treatment from some medical staff, particularly regarding obstetric care where sensitivity is expected. Questions and concerns of patients reportedly go disregarded, leading to feelings of judgment and a lack of individual consideration. Furthermore, notable issues with billing policies resulting in financial distress for patients, and delays in insurance claim processing contribute to an overarching narrative of administrative dysfunction. Several patients expressed intent to find alternative providers, citing accumulated grievances regarding the quality of care and customer service, while potential ethical concerns are raised over the treatment of insurance-related patient retention. A trend of long-term patients leaving after negative experiences, especially with Dr. Nancy Harris, points to a substantial impact on the center's reputation.

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What Customers Are Saying About Valerie A. Sorkin-Wells?

Trustguide uses AI to extract key phrases from reviews about Valerie A. Sorkin-Wells and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Valerie A. Sorkin-Wells's customers had a positive experience.

Positive
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Valerie A. Sorkin-Wells Ratings

1

As of Based on 106 revies as of Feb 14, 2024

Valerie A. Sorkin-Wells Score

As of Based on 106 revies as of Feb 14, 2024

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Customer Reviews

As of Mar 13, 2024, 106 customers have reviewed this business and rated it 3.1 Star out of 5. Trustguide conducted an in-depth analysis of Valerie A. Sorkin-Wells's publicly available reviews View source

Kristine Ferguson rated Valerie A. Sorkin-Wells 1 stars
4 weeks ago
I WAS a patient for 27 years. The doctors delivered a singleton and a pair of twins. I USED TO think very highly of this practice. Now, they won't answer the phone to make an appointment. One has to use the portal to set an appointment. It is the least user-friendly app I have ever used! It is nearly impossible to find an appointment and I couldn't even find MY doctor or THIS office! I WILL NO LONGER VISIT THIS OFFICE! I recommend you find a different provider as their services have have gone down incredibly. They do not care at all.
Gretchen Ferguson rated Valerie A. Sorkin-Wells 1 stars
4 months ago
I have been a patient at this practice for 12 years, mostly coming for annual Well Women's visits. It wasn't until this year that I saw them for obstetric care, and I have been treated so poorly that I wouldn't recommend this office if it was the last place on earth. Initially, I had a visit with PA Heather Roth. She disregarded all of my questions and concerns, did not believe I had my cycle history correct, and candidly told me to expect to "miscarry soon" after disregarding my cycle lengths. After lab testing, my original cycle was correct, and my pregnancy continued. Her overall presence made me feel uncomfortable, judged, and downright belittled. I mentioned I was considering midwifery care, and apparently, she flagged my account with a scarlet letter because everyone in the office disapprovingly asked me about this decision at some point during all my proceeding visits. Fast forward to my most recent and final visit with Dr. Nancy Harris. She was 35 minutes late to our appointment, came in with her laptop (as if she was barely looking at my chart), turned around and said "do you KNOW the difference between a midwife and a physician such as myself?" After explaining I was exploring all my options for care, she gave me an unrelated sob story about a natural birth  she was assigned to and how she managed to push through it with this woman and could do the same with me. Apparently, she had already made her judgments about me and what I wanted prior to even getting to know me. I asked about certain accommodations and after she told me she couldn't provide them and that "no one" provided what I was looking for (natural water birth) she said that if I went to a midwife I should know they are "lay-people" and I would likely hemmorage or end up coming to her for an unwanted forced c-section because she wouldn't waste her time with a Midwife's patient anyway as she wouldn't be able to pick up on the same level of continued care. It's clear this woman thinks of herself as above any alternative provider, and her attitude reeked of a pompous and unchecked superiority complex. After the hundreds of dollars I have already spent here, they billed my insurance over $500 for 30 minutes of this beratement. I had several tests done here that they have failed to upload to my portal or even inform me they had in their possession from the lab. In addition, when I attempt to call the front desk, I am met with over 45 minute wait times and have had several instances where the call has simply dropped. In the rare event I get a call back, I'm met with attitude and told to "look on my portal." I have made 5 requests on my portal and via telephone for the release of my records. I still do not have any records from my 12 years as a patient. I don't have the time or energy to list out the many other transgressions I have experienced with this office. My only takeaway is that I should have read the multitude of other 1-star reviews before proceeding with one SECOND of my time or money to this place. Leaving this office was the best decision I ever made for myself and my child. This office has continued to fall beneath the standard of care on multiple occasions and should be ashamed of their ethics, manners, patient care, and the blatant disrespect for other providers who give quality healthcare. DO NOT COME HERE.
Grace Mba rated Valerie A. Sorkin-Wells 1 stars
4 months ago
I came to this place when I saw good reviews about Dr. Solkins and Heather but the month I got here was the same month Solkin retired then I started seeing her all the way to my end of pregnancy, she is an angle, amazing, professional and very kind. But the days they scheduled me with Dr. Harris she talked down on me when u in pain she does not care. I was one week past due and and I still wanted to wait to have natural and she made Heather schedule me for C-Section but Heather did her best to make sure I delivered natural and safe. Then after that I was having pain on one side of my v then she said you should be lucky and happy it was not C-section. Then walked out and she never sits and let u talk or tell her how u feel. Today had a pelvic pain and the Fire department told me to walk in and tell my doctor what’s going on cuz I was in pain and they seem to not know what’s going on and she told the nurse to come tell me they don’t accept walk ins and You were in pain why didn’t you go to ER and so they refused to see me.I’m not the only one she treated like this and if she continues to stay at that clinic they will have few patients or even sue the whole department I give her one more try.

Frequently Asked Questions About Valerie A. Sorkin-Wells

How easy is it to schedule an appointment at the Arizona Wellness Center for Women?

Many patients have reported difficulties scheduling appointments through the health portal, describing it as user-unfriendly. There have also been mentions of long wait times when calling the front desk, creating a barrier to scheduling.

What are the patients' experiences with doctors at the Arizona Wellness Center for Women?

Patient experiences with doctors at the center vary, with some practitioners like Dr. Solkins receiving positive feedback. However, there have been several negative reviews, especially regarding Dr. Harris, who is characterized by some as unprofessional and insensitive to individual patient needs.

Are there common complaints about the Arizona Wellness Center for Women's billing practices?

Yes, there are recurring complaints about the billing practices. Patients have expressed frustration with being overcharged, delays in insurance claim submissions, and issues with the refund process, leading to financial discrepancies and added stress.

About Valerie A. Sorkin-Wells

Gynecologists

Arizona Wellness Center for Women delivers more than healthy babies. We provide service on a more personal level – even offering same-day appointments for ill patients. Here, compassionate care is integrated with state-of-the-art, research-based medicine. In fact, many of our in-office procedures and surgeries can be covered under our clinical research grants, providing cost-free care to those with financial concerns. We also minimize the discomfort of in-office procedures by offering conscious sedation by an anesthesiologist. All this, plus comfy cotton gowns and a chocolate on your pillow. OBGYN care just doesn’t get any sweeter.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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