Tyneside Audi Reviews

The overall sentiment toward Tyneside Audi is strongly positive in most reviews, with customers repeatedly praising the professionalism, helpfulness, and responsiveness of staff members such as James, Daniel Hall, Tito, and Jon. Reviewers note clear communication, prompt responses to queries, and a smooth, efficient sales process. While most experiences are highly favorable, there is one significant negative review relating to the lack of in-person car valuations and perceived customer service issues.

Common themes include high levels of personal attention from sales staff, the ease and clarity of purchasing a vehicle, and thoughtful touches such as gifts or special 'reveal' moments upon collection. Customers appreciate the thorough explanations, lack of sales pressure, and staff availability throughout the process. Notable staff members frequently receive direct recognition for their efforts. Minor criticisms are seldom, with only one mention of interior cleaning needing more attention and another focused on process inflexibility.

Overall, Tyneside Audi is considered a reputable car dealership in the Tyneside region, especially noted for the dedication and professionalism of its sales team. Customers point to strong aftersales support, consistent staff performance, and an environment comparable to a smaller, family-run business. This consistent praise reinforces Tyneside Audi’s reputation as a reliable car dealer in its area.

Tyneside Audi is an automotive dealership specializing in the sale of new and used Audi vehicles. As part of the Lookers Group, it delivers services related to vehicle purchasing, trade-ins, and financing. The company operates from a physical dealership location, enabling in-person consultations and transactions with its customers.

Tyneside Audi employs a team-based structure, with named sales staff providing direct support throughout the sales process. Their workflow includes prompt responses to customer queries, vehicle presentations, documentation handling, and follow-ups after purchase. Vehicle handovers may include special touches like gifts or personalized presentations. Communication with customers is managed both in-person and through digital means such as email and video.