Toyota Of Manhattan Reviews
Rated 4.2 based on 2646 Reviews
Car Dealerships in New York
679 11th Ave, New York, NY 10019, United States
Published on
January 9, 2024
Last updated
July 10, 2025
The overall company reputation of Toyota of Manhattan appears to be generally positive with some critical feedback centered on their service department. Customers praise the dealership for its professional, friendly, and transparent interactions, as evidenced by experiences with personnel like George, Victor Guzman, and Mike B. The showroom and facilities are consistently described as impressive, with a notable mention of the view of NYC, suggesting an aesthetically pleasing and comfortable environment. The purchase experience is highlighted as efficient, with staff like Freddy and Tatiana commended for going above and beyond in customer service and the sales process, respectively. However, there are concerns about the efficiency and communication within the service department—customers report experiences of delays, bad communication, and inefficiencies in routine service visits, which undermines the positive aspects of the dealership. These dichotomous experiences create a narrative of a dealership that excels in sales and customer relationship management but has marked deficiencies in post-sale service operations.
Toyota of Manhattan is often described as having a welcoming and aesthetically pleasing showroom, with professional, friendly, and attentive staff. The sales experience is highlighted as efficient with personal touches that make customers feel valued.
Customers generally find the sales process at Toyota of Manhattan to be superior to other dealerships, noting the professionalism of the sales team and the transparency throughout the purchasing experience. The staff is recognized for their knowledge, friendliness, and efficiency.
Some customers report negative experiences with the service department, including inefficiency, prolonged waiting times for routine services, and communication issues. These concerns suggest an area where the dealership may need to improve.
Toyota of Manhattan has been serving the needs of New York City motorists for years, offering top-notch new and used Toyota sales, service, and parts in a friendly environment that puts a premium on service, not prices. We're proud to be a primary destination for Toyota shoppers from the Upper East Side, Upper West Side, Lower Manhattan, Brooklyn, Queens, Union City, Harlem, and Midtown. Our quality service even makes us the first choice for car shoppers from Jersey City to Hoboken. Visit us today!
