Toyota Of Manhattan Reviews

The overall company reputation of Toyota of Manhattan appears to be generally positive with some critical feedback centered on their service department. Customers praise the dealership for its professional, friendly, and transparent interactions, as evidenced by experiences with personnel like George, Victor Guzman, and Mike B. The showroom and facilities are consistently described as impressive, with a notable mention of the view of NYC, suggesting an aesthetically pleasing and comfortable environment. The purchase experience is highlighted as efficient, with staff like Freddy and Tatiana commended for going above and beyond in customer service and the sales process, respectively. However, there are concerns about the efficiency and communication within the service department—customers report experiences of delays, bad communication, and inefficiencies in routine service visits, which undermines the positive aspects of the dealership. These dichotomous experiences create a narrative of a dealership that excels in sales and customer relationship management but has marked deficiencies in post-sale service operations.

Toyota of Manhattan has been serving the needs of New York City motorists for years, offering top-notch new and used Toyota sales, service, and parts in a friendly environment that puts a premium on service, not prices. We're proud to be a primary destination for Toyota shoppers from the Upper East Side, Upper West Side, Lower Manhattan, Brooklyn, Queens, Union City, Harlem, and Midtown. Our quality service even makes us the first choice for car shoppers from Jersey City to Hoboken. Visit us today!