homepage
/
New York, NY
/
Car Dealerships
/
Toyota Of Manhattan
Toyota Of Manhattan

Toyota Of Manhattan Reviews Summary

Rated 4.2 Star based on 2646 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
2646
reviews
Excellent
Good
Average
Fair
Poor
Published on
January 9, 2024
Last updated
March 13, 2024

What do customers think about Toyota Of Manhattan?

The overall company reputation of Toyota of Manhattan appears to be generally positive with some critical feedback centered on their service department. Customers praise the dealership for its professional, friendly, and transparent interactions, as evidenced by experiences with personnel like George, Victor Guzman, and Mike B. The showroom and facilities are consistently described as impressive, with a notable mention of the view of NYC, suggesting an aesthetically pleasing and comfortable environment. The purchase experience is highlighted as efficient, with staff like Freddy and Tatiana commended for going above and beyond in customer service and the sales process, respectively. However, there are concerns about the efficiency and communication within the service department—customers report experiences of delays, bad communication, and inefficiencies in routine service visits, which undermines the positive aspects of the dealership. These dichotomous experiences create a narrative of a dealership that excels in sales and customer relationship management but has marked deficiencies in post-sale service operations.

Positive Feedback

A significant number of customers report high satisfaction with Toyota of Manhattan's sales staff and customer service. Sales personnel like George, Victor Guzman, and Mike B. received commendation for their professionalism, knowledge, and friendly support. Customers felt that the staff made the purchasing process pleasant, safe, and efficient, turning car buying into an inspiring experience. The facility itself was described as 'stunning' and 'gorgeous,' adding to the overall positive impression. Additionally, customers felt that their needs were understood and met with the best prices offered for their new vehicles, making purchases feel personalized and value-driven. Personalized greetings from management, friendly interactions throughout the dealership, and attentiveness to detail during the sales process suggest a strong front-end customer experience.

Concerns and Threads

The reviews for Toyota of Manhattan reveal a marked dissatisfaction with the service department, which taints the overall customer experience. Customers expressed frustration with the inefficiency, delays, and poor communication associated with routine maintenance like oil changes. Negative experiences include long waits for services to be completed, a lack of status updates, and difficulties in reaching the service department by phone. Instances like the inability to appropriately clean a vehicle due to a LED display, and the car still indicating maintenance required post-service, underline a lack of attention to detail. Such experiences suggest that after-sales service fails to meet the high standards set by the sales department, leading to customer disaffection.

Frequently asked questions about Toyota Of Manhattan

What is the overall atmosphere and customer service experience like at Toyota of Manhattan?

Toyota of Manhattan is often described as having a welcoming and aesthetically pleasing showroom, with professional, friendly, and attentive staff. The sales experience is highlighted as efficient with personal touches that make customers feel valued.

How does the sales process at Toyota of Manhattan compare to other dealerships?

Customers generally find the sales process at Toyota of Manhattan to be superior to other dealerships, noting the professionalism of the sales team and the transparency throughout the purchasing experience. The staff is recognized for their knowledge, friendliness, and efficiency.

Have there been any reported issues with the service department at Toyota of Manhattan?

Some customers report negative experiences with the service department, including inefficiency, prolonged waiting times for routine services, and communication issues. These concerns suggest an area where the dealership may need to improve.

What are customers saying about Toyota Of Manhattan

Toyota Of Manhattan
G G
5-Star
a month ago
My visit at this dealer was excellent. George was straight forward, answered all my questions and concerns. Afterwards, spoke to Freddy the finance manager. Awesome experience, I believe he went above and beyond customer service. They have gained a life-long customer, I will refer all my family and friends to them.
Toyota Of Manhattan
Kenneth Wartel
5-Star
2 weeks ago
My daughter and son in laws lease on their RAV 4 was up in a week. They loved it but felt it was time to maybe go a little bigger. I went with them to Toyota of Manhattan to look at a Highlander. We were greeted personally by Greg, the General Manager. He in turn had Kevin show them a few different models and then take them out for a couple of test drives down the West Side Highway! Kevin could not have been any more friendly and professional. Long story short, they are now the very happy family owners of a 2024 Toyota Highlander Sport! This is not your typical car dealership. Zero pressure and smiling faces on everyone! See Greg and his team if considering a Toyota. A real class act and at a very reasonable price. And btw…. The place is gorgeous with a fantastic NYC view! And if it’s a Lexus you’re after you will also be in the right place. Lexus of Manhattan is at the same location!
Toyota Of Manhattan
Mostafa Ghayad
5-Star
a month ago
Not very happy with service. Took my car for oil change, after 3 hours was told service is done and car is out for cleaning, which is great, right? After 4 hours car comes back and they couldn't clean it because this is a Taxi and has a top LED display. Apparently, someone didn't see the topper, hahaha very funny, right? Well! Seems that the car still displays that oil maintenance required. We all can justify that when getting old in bussiness can lead to forgetting some of the little stuff, which is understandable. Some newbie companies have been doing a great job, seriously good luck.
Read all reviews

About Toyota Of Manhattan

Car Dealerships

Toyota of Manhattan has been serving the needs of New York City motorists for years, offering top-notch new and used Toyota sales, service, and parts in a friendly environment that puts a premium on service, not prices. We're proud to be a primary destination for Toyota shoppers from the Upper East Side, Upper West Side, Lower Manhattan, Brooklyn, Queens, Union City, Harlem, and Midtown. Our quality service even makes us the first choice for car shoppers from Jersey City to Hoboken. Visit us today!

Expand