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Townsquare Interactive Reviews

Rated 4.4 based on 4518 Reviews

200 S Tryon St #400, Charlotte, NC 28202, United States

Marketing Agencies Charlotte

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment toward Townsquare’s internet marketing services is highly positive, based on customer reviews. Reviewers consistently note the professionalism, expertise, and personal attention provided by team members such as Liz, Emily, and Jeanne. Many clients report clear communication, knowledgeable guidance, and a collaborative approach. However, a single review describes difficulties with customer service consistency and concerns over domain ownership, which highlights some room for improvement.

Recurring themes include prompt responsiveness, patience in handling client concerns, and a consultative service style. Clients frequently reference the value of detailed support, quick website updates, and marketing results such as increased leads and successful conversions. While positive experiences are most common, one reviewer voices dissatisfaction with staff assignment changes, organization, and transparency—an isolated complaint amidst otherwise favorable feedback.

Overall, Townsquare maintains a strong reputation for digital marketing and web services, gained through reliable communication and staff expertise. These patterns suggest that in their markets, most customers benefit from attentive project management and tangible marketing improvements supported by Townsquare’s team.
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What Customers Are Saying About Townsquare Interactive?

absolutely wonderful

remarkable patience and understanding

top tier customer service

very articulate and friendly

Very helpful. Very professional.

extremely thorough

fantastic to work with

phenomenal job giving me an answer

very engaged and focused

Trustguide extracts key phrases from reviews about Townsquare Interactive and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Townsquare Interactive's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Townsquare Interactive Ratings

5

As of Based on 4518 revies as of Jul 10, 2025

Townsquare Interactive Score

80%

As of Based on 4518 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 4518 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Townsquare Interactive's publicly available reviews View source

Javier Gonzalez Bautista rated Townsquare Interactive 5 stars
Edited 2 weeks ago
Emily and Liz was an absolutely wonderful! They took the time to answer all my questions and clearly explained the process and services. They were professional and showed genuine care for my business growth. This a great company and I am excited to partner up to take my business to the next level! I am already receiving more calls on leads and have close on multiple ones which show just how good of a job they are doing marketing my business. Great team great company to work with!
Charles rated Townsquare Interactive 5 stars
2 weeks ago
I am writing to commend Liz R. for her outstanding assistance with my recent website campaign. It was a pleasure working with her to make necessary corrections. Liz demonstrated remarkable patience and understanding throughout the process, taking the time to review the website with me line by line. She listened attentively to my input and offered insightful advice, recognizing that I am not a website building expert. Coming from a quality assurance/control background, I tend to be quite detail-oriented, and Liz handled my numerous questions with impressive expertise, providing sound guidance at every turn. I learned a great deal from our interaction and truly appreciate her collaborative spirit, which included not rushing or talking over me. This was a truly inspiring and positive experience, and I thank Liz for her excellent service.
Erichica Sullivan rated Townsquare Interactive 5 stars
2 weeks ago
We used to use vistaprint for our website domain. Thank goodness we found Townsquare! They are truly one of the best advertising companies out there today! They offer so much more than vistaprint ever thought of, they genuinely care about their customers and they show that every single time. They are quick to fix any issues and do just as they promise. They provide top tier customer service. And Kelsie will go above and beyond for you. I would highly recommend them to anyone looking to do digital marketing or advertising. You won’t be disappointed with your decision.

Frequently Asked Questions About Townsquare Interactive

How does Townsquare assist with website updates and corrections?

Townsquare team members work directly with clients to make necessary website changes, often reviewing each detail and incorporating client feedback throughout the process. They provide expert advice and address technical issues promptly.

Will I work with the same representative throughout my service with Townsquare?

Most reviewers report working closely with specific team members. However, one mentioned that after requesting changes, they were directed to different staff for each inquiry. Consistency in representative assignment may vary.

How quickly does Townsquare implement requested changes or updates?

Several customers mention that Townsquare completes website changes and answers questions quickly. While some changes may require additional time, communication about timelines is usually transparent.

About Townsquare Interactive

Marketing Agencies
Townsquare is a company specializing in digital marketing and internet marketing services. It offers products and solutions such as website campaigns, SEO optimization, and digital advertising for businesses. The company provides these services through direct client interaction and ongoing service delivery tailored to business needs.

Townsquare operates with a consultative approach, engaging clients through onboarding consultations, website updates, and campaign corrections. The company structure includes dedicated team members who manage accounts, address technical changes, and provide advice. Workflow processes emphasize communication and timely completion of requested tasks.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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