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Topps Tiles Romford - Superstore Reviews

Rated 5 based on 1007 Reviews

Furniture Shops in Romford

152 Southend Arterial Rd, Romford RM3 0EX

Published on
August 5, 2025
Last updated
August 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Topps Tiles Romford - Superstore's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Topps Tiles Romford - Superstore?

look incredible!

brilliant service from start to finish

best customer service experiences ever

so helpful insisting on bringing the tiles in for us

exceptional eye for design and impeccable taste

so helpful. He went out of his way

super helpful

exceptional service

excellent customer service

customer service was top-notch

Trustguide extracts key phrases from reviews about Topps Tiles Romford - Superstore and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 05, 2025, 1007 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Topps Tiles Romford - Superstore's publicly available reviews View source

Laurence Suckling rated Topps Tiles Romford - Superstore 5 stars
6 months ago
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I bought tiles from the Topps in Romford for my new bathroom and they look incredible! The staff, especially Liam (the store manager) and Katie have been friendly, very helpful and efficient every step of the way, with helping us pick our tiles, collecting our purchase and also returns. We will definitely be coming back when we come to do our kitchen
Lord Merchant rated Topps Tiles Romford - Superstore 5 stars
a month ago
Popped into Topps Tiles today and was helped by Manny – brilliant service from start to finish. He remembered us from when we came in three months ago, which was seriously impressive. Super professional, helpful and clearly knows his stuff. Made the whole process really easy. Proper customer service – thank you, Manny!
Kornelija Nalivaikaite rated Topps Tiles Romford - Superstore 5 stars
a month ago
I had one of the best customer service experiences ever during my visit to this tile shop! Manny served us and was incredibly helpful, kind, and knowledgeable. He quickly helped us choose the perfect tiles for our shower, matching everything beautifully. The whole visit was smooth, fast, and stress-free. He even kindly loaded the tiles into our car for us. I truly appreciated his efficiency and friendly attitude. Highly recommend this place — they go above and beyond!

Reviews Summary

Overall, customer sentiment toward Topps Tiles Romford is strongly positive. Reviewers consistently note staff members—such as Manny, Liam, and Ricky—being proactive, knowledgeable, and genuinely helpful throughout the tile selection and purchasing process. Positive feedback focuses on the ease of transactions, expertise, and attentive assistance, while minor or neutral commentary is scarce, and no major criticisms are voiced in the sample provided.

Common feedback includes praise for smooth, efficient customer service and an exceptional level of care when handling customer needs. Many reviews highlight staff going above and beyond, efficiently managing returns, offering thoughtful product advice, and taking the time to listen to customers’ preferences. The Romford location is specifically mentioned multiple times as offering supportive and professional help, further enhancing local reputation.

Overall, Topps Tiles Romford is regarded as a reliable and highly regarded tile shop in the Romford region, with strong trust signals such as repeat business and word-of-mouth recommendations. Consistently positive reviews underline their attention to detail, staff friendliness, and customer-focused approach in the local tile retail sector.
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Frequently Asked Questions About Topps Tiles Romford - Superstore

How knowledgeable are the staff at Topps Tiles Romford?

Multiple reviews mention that staff members are very knowledgeable, offering expert advice on tile selection, design, and suitability for specific rooms, ensuring a smooth purchasing process.

Can Topps Tiles Romford help with returns and refunds?

Yes, customers report that the staff at Topps Tiles Romford handle returns and refunds professionally and efficiently, often assisting customers by managing the physical process and promptly completing transactions.

Do I need to book an appointment or can I walk in?

All reviews indicate that customers can walk into Topps Tiles Romford and receive assistance without a prior appointment. Staff are available in-store to help with tile selection and purchasing at any time during opening hours.

About Topps Tiles Romford - Superstore

Furniture Shops
Topps Tiles Romford is a retail tile shop specializing in the sale of tiles for bathrooms, kitchens, and home renovations. Operating in the building materials sector, it provides in-person consultations, product guidance, and supports both small home improvement purchases and large-scale renovation projects from its physical store location.

The company’s operational model is based on personal customer service, with in-store staff offering assistance in tile selection, product returns, and tailored advice. Store team members oversee the entire buying process, from consultation to purchase, and handle logistics such as loading tiles for customers and managing exchanges and refunds.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.