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Tiffany & Co.
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Tiffany & Co. Reviews

Rated 4.2 based on 587 Reviews

25 Old Bond St, London W1S 4QB

Jewellers | London

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Published on
January 8, 2024
Last updated
March 13, 2024
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Reviews Summary

Customer reviews of Tiffany & Co. highlight a dichotomy in experiences, indicating both excellence and dissatisfaction within the customer base. Favorable comments underscore exceptional customer service from attentive and helpful staff, such as the personalized guidance received during jewelry selection and pleasant in-store experiences characterized by a luxurious atmosphere, complete with complimentary beverages and chocolates. However, there is a notable trend of disappointment concerning product quality and post-purchase support. Customers express frustration over the difficulties in exchanging or ordering products, tarnishing of jewelry after minimal use, and perceived inadequate responses from the customer service team. Furthermore, the restrictive browsing policy at some stores and inconsistent communication regarding order status have also negatively impacted perceptions of the brand's service quality.

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What Customers Are Saying About Tiffany & Co.?

Trustguide uses AI to extract key phrases from reviews about Tiffany & Co. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Tiffany & Co.'s customers had a positive experience.

Positive
Neutral
Negative

Tiffany & Co. Ratings

5

As of Based on 587 revies as of Jan 08, 2024

Tiffany & Co. Score

As of Based on 587 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 587 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Tiffany & Co.'s publicly available reviews View source

Erikiux S. rated Tiffany & Co. 5 stars
2 months ago
I definitely recommend the experience of going to this shop and buying a nice high-quality piece of jewellery. Both the experience and the jewellery are unforgettable ❤️. My customer advisor, Tina Lok, was outstanding 👏. I felt valued and appreciated. She is an important asset for the company. The store is in the heart of Old Bond Street, and the ambience and decoration are gorgeous. If you want to buy any piece of jewellery to someone special, I recommend going to this store. There are amazing pieces for every budget. The CA is going to guide you and advise you to have a happy and meaningful day. 😊
Wayne Morris rated Tiffany & Co. 5 stars
a week ago
I had to exchange a ring to a bigger size. Sometimes going into luxurious stores can be a little daunting but the staff were so nice to me. From the security welcpme to the first greeting i felt very welcome. The lady who helped me swap my item was so helpful. I really enjoyed the experience. Thankyou to all
Katherine “Katminx” O.D. rated Tiffany & Co. 5 stars
a week ago
Seemed a lot smaller than I remember and their silver collection was very limited which was disappointing. The diamonds were incredible and it has a lovely atmosphere. We were offered delicious champagne and the tastiest chocolates.

Frequently Asked Questions About Tiffany & Co.

What should I do if I receive a faulty item from Tiffany & Co.?

If you receive a faulty item, you should contact Tiffany & Co. customer service immediately to report the issue. It is recommended to provide a detailed description of the fault and to follow the company's guidance on returns or repairs. Keep in mind, however, that customer feedback has indicated some challenges with post-purchase support.

Is the in-store experience at Tiffany & Co. restricted to by-appointment browsing only?

Although some customers have mentioned restrictive browsing policies, Tiffany & Co. typically allows walk-ins. Policies may vary by location and it's best to check with the specific store beforehand. If a particular viewing arrangement is in place, the store staff will guide you through the process.

Can I expect the same pricing for Tiffany & Co. products globally?

No, pricing for Tiffany & Co. products may vary by country due to local taxes, tariffs, and currency exchange rates. It's often found that prices are lower in the United States, where the company is based, compared to international locations.

About Tiffany & Co.

Jewellers
25 Old Bond St, London W1S 4QB
Visit website
448001601837

High-end American retailer known for fine jewelry, china & silver, plus wedding registry.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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