Thomas Party Rentals Reviews
Rated 4.6 based on 35 Reviews
Events & Venues in Philadelphia
Published on
February 23, 2024
Last updated
July 10, 2025
The overarching reputation of Thomas Party Rentals & Décor LLC, as discerned from recent customer reviews, is generally commendable. Clients laud the company's professionalism, punctuality, and the high cleanliness standard of the rented items. Decorations presented by the company have been noted as exquisite, contributing to the success of various events, including baby showers, birthdays, and other celebrations. The mention of Mel, presumably a representative or manager of the business, crops up positively in multiple reviews, highlighting her communication skills and customer service prowess. However, an isolated incident reveals a significant lapse in service delivery and customer relations. A customer reported tardiness in delivery, absence of communication, and rude behavior which were compounded by a subsequent unprofessional response to a critical review. Despite this outlier, the general trend suggests a company that is frequently recommended and appreciated for their quality service and amiable staff.
Yes, several reviewers have positively noted that Thomas Party Rentals & Décor LLC has been able to fulfill last-minute rental requests, delivering items such as tents, tables, and chairs on the same day.
Customers consistently report that the rental items, ranging from furniture to décor, are extremely clean and in excellent condition, often described as looking brand new.
While the majority of reviews do not report on delivery issues, in a highlighted case where there was a service failure, the company did refund the customer's money. However, the response to customer dissatisfaction regarding this incident suggests that there is room for improvement in their customer service protocols.
Kids soft play, ball pits, table chair rental, cocktail tables, throne chairs, bar tops, LED marquee numbers, balloons, white bounce houses, balloon designs and decorations, tentsAffordable table cloth ,table and chair rentals. We are flexible to everyone needs. Same day rentals are available/ delivery & pickup. We do offer event clean ups before or after at reasonable cost. No rental/job is too small! Call us and let us supply your party needs.
