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The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts logo

The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts Reviews

Rated 4.8 based on 847 Reviews

Furniture Shops in Dewsbury

Unit 1, Dale Works, Brewery Ln, Thornhill Lees, Dewsbury WF12 9HU

Published on
August 8, 2025
Last updated
August 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts?

absolutely great what a difference

did an amazing job

very customer focused company

was just brilliant

incredibly easy from start to finish

so friendly

Highly recommend this company

very pleased with the sofas

put both sofas together

an excellent experience

Trustguide extracts key phrases from reviews about The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 08, 2025, 847 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts's publicly available reviews View source

Jo Brueton rated The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts 5 stars
a month ago
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Fantastic service, purchase of our new sofa was so easy and then we decided to add the chair to match just one quick phone was all it took. Our delivery was scheduled and we waited with excitement only to be informed they would have to reschedule but brought the date forward by 4 days yippee! Day of delivery and that couldn't of gone any smoother, guys were great and put our new purchase together and took rubbish away with them...absolutely great what a difference our new furniture makes, very comfy, very stylish excellent quality. Couldn't be more pleased 😀
Tom rated The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts 5 stars
a month ago
I bought the 3 + 2 seater for my flat, it looks really cozy and comfortable in my living room i love the cup holders and the grey fabric goes really well with the colors in my living room overall I am very pleased with the product. My sofa's were delivered by Umer & Afzaal which they did an amazing job they went above and beyond making sure it got through my door ok and into my living room with out any damage being done aswel as making sure the sofas were put where I asked them to be also making sure that there was enough room with both of the sofa's to recline fully without hitting the wall overall I am very happy with the delivery and service it was done quickly and with care.
Ian R rated The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts 5 stars
a month ago
Where do I start ! From visiting the showroom in Dewsbury to the delivery the level of service is first class. Adam salesman was not pushy at all and was happy to let us get on with looking round the showroom which was full of cinema sofas. Eventually we decided to purchase 1 Milano sofa but next day I rang Adam to see if I could increase my order to 2, this was no problem at all and delivery was confirmed for 2 Milano sofas. Excited at getting our new cinema sofas we were willing the days away and finally the van arrived with our sofas at around the estimated time. Two man delivery crew set to work carefully unloading and de- boxing the sofas. Unfortunately 1 of the sofa was damaged and immediately the delivery guy took photos and informed the company. I was contacted by the sofa shop same day to rearrange another delivery of 1 sofa. I took a call from Hasan who could not apologise enough and made sure I would get my replacement the next day. All I can say is that The Sofa Shop Inc truly are a very customer focused company who pride themselves and the products 100%. We will most definitely recommend this company to our family and friends well done to all the staff and delivery teams best furniture experiance ever thanks.

Reviews Summary

The reviews for The Sofa Shop provide a strong consensus of positivity regarding the purchasing and delivery of sofas. Reviewers consistently note the ease of transaction, friendly staff interactions, and efficient delivery service. Several highlight specific team members and mention prompt communication and problem resolution. Minor issues, such as delivery rescheduling or a product defect, were addressed quickly by the company.

Key themes that emerge include high satisfaction with product comfort and quality, clear and regular updates, and helpfulness of both sales and delivery teams. Customers particularly value the seamless online ordering process, in-store experience, and after-sales service. In some cases, staff are named and commended for being caring and accommodating. Any issues encountered, such as damage or collection delays, were resolved swiftly.

Overall, The Sofa Shop is regarded as a reliable and customer-focused furniture retailer. Their strong record of timely communication, responsive service, and consistent product quality builds trust among buyers, especially in Dewsbury and similar settings. Repeat business and enthusiastic recommendations further support their reputation.
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Frequently Asked Questions About The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts

How does The Sofa Shop handle delivery scheduling?

Delivery is communicated clearly, with updates on the scheduled date and time. If rescheduling is required, customers are promptly notified and adjustments, such as bringing the delivery date forward, are sometimes made for added convenience.

What if my furniture arrives damaged or there is a mistake in my order?

In the event of damage or an issue upon delivery, staff photograph and report the problem immediately. The company contacts the customer the same day to arrange for a replacement or correction, often resolving issues the following day.

Are delivery teams responsible for assembly and removing packaging?

Yes, delivery staff assemble the furniture in the customer's home and remove all packaging waste as part of their service. This is a standard part of The Sofa Shop’s delivery process according to customer feedback.

About The Sofa Shop Inc. | Recliner & Home Cinema Sofa Experts

Furniture Shops
The Sofa Shop is a furniture retailer specializing in the sale of sofas, recliners, and related furnishings. They offer both in-store experiences at locations such as Dewsbury and support online purchasing, allowing customers to browse, order, and schedule delivery of products through various channels.

The company operates with a dedicated sales and delivery team that manages the full purchase cycle from showroom or website selection through to home delivery and setup. Their process includes regular communication with customers, product assembly upon delivery, removal of packaging waste, and efficient issue resolution when necessary.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.