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The O2 Reviews

Rated 4.5 based on 67673 Reviews

Peninsula Square, London SE10 0DX

Events & Venues | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

The O2, as depicted by recent customer testimonials, reflects a strong and positive company reputation, bolstered by the multifaceted nature of the venue which encompasses shopping, dining, and entertainment options. Feedback indicates that The O2 provides an 'amazing experience' with its futuristic architecture, variety of shops, bars, and restaurants, and well-organized events. The venue is noted for its accessibility through public transport and the spaciousness and comfort of the seating within the arena. Staff professionalism and helpfulness are consistent themes, enhancing the overall customer experience. However, customer experience is somewhat diminished by the limited healthier food options and high pricing of food and drinks. Moreover, the seating arrangements, particularly in the higher sections, may not accommodate individuals with a fear of heights. These aspects, while not overshadowing the positive sentiments, indicate areas where The O2 could consider improvements to elevate the experience for a broader audience.

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What Customers Are Saying About The O2?

Trustguide uses AI to extract key phrases from reviews about The O2 and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The O2's customers had a positive experience.

Positive
Neutral
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The O2 Ratings

4

As of Based on 67673 revies as of Jan 12, 2024

The O2 Score

As of Based on 67673 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 67673 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The O2's publicly available reviews View source

Jean Kilroe rated The O2 4 stars
a week ago
Will come back to explore further. The architecture is futuristic and interesting. Checked out the outlets. So much to see and do here (after you land from the cable car experience). Many activities and eateries to try too.
Rosi Petkova rated The O2 4 stars
a month ago
Amazing experience! The venue is just great. It is located just a few minutes from the tube. Everything is very well organised, and the entry process is pretty smooth. Make sure you check the event guidelines before you visit. There are plenty of nice places to eat before you enter. However you can't bring any food or drinks in. There is a food hall when you enter where you can have burgers, fries, pizza, beer, etc. Unfortunately, there aren't any healthier food options. The food was okay, not that bad but pretty expensive. There are also a few toilets facilities. Staff was very helpful and polite. The whole experience was amazing, and I will definitely be coming again for another event.
Oricato rated The O2 4 stars
a month ago
Went to see Ateez in on their Break The Wall tour on 22nd February 2023. We were here for about 5/6 hours before we were allowed to enter, but that was because we wanted to meet other fans and explore The O2. There are plenty of shops and things to do while waiting for whatever you're going to see. The O2 is literally a shopping centre with an arena in the centre. The people with VIP and standing tickets had been waiting outside since the morning so they could get the best view in front of the stage. Once the gates opened for general seating, it took less than 5 minutes for me to pass security, and then there was a further ~5 minutes waiting to enter the actual arena. You aren't allowed to bring food and drinks through security, but they offer them outside the arena. It's a bit pricey but worth it since you might get hungry and especially thirsty during the concert. The higher seats at the back (I was in section 410) are probably not a good idea if you're afraid of heights as the slope is quite steep and you're really high up, one of my friends I met at the concert had to step out for a bit because of this. Despite sitting at the back, the music was loud, and it had an amazing view. It actually felt closer to the stage than it really was. Overall 10/10 experience. I'd definitely go back to the O2 arena again.

Frequently Asked Questions About The O2

What options are there for food and drinks at The O2?

The O2 offers a variety of food and drink options, including a food hall with burgers, fries, pizza, and beer. However, customers have noted a lack of healthier food options, and the prices may be higher than average.

Can I bring my own food and drinks to events at The O2?

No, you are not allowed to bring your own food and drinks through security into the arena; however, they are available for purchase at various outlets inside The O2.

Is the seating at The O2 suitable for everyone?

While The O2 offers comfortable seating, guests with a fear of heights may find the higher seat sections challenging due to the steep incline. It may be advisable to choose lower level seating when booking tickets for an event.

About The O2

Events & Venues

Arena hosting concerts from the world's top stars & elite sporting events for up to 20,000 fans.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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