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The Garage Automotive Services Reviews

Rated 4.9 based on 284 Reviews

340 10th St, San Francisco, CA 94103, United States

Car Garages | San Francisco, CA

Published on
February 27, 2024
Last updated
March 13, 2024

Reviews Summary

Analyzing recent customer reviews of The Garage reveals a generally favorable reputation, characterized by consistent praise for their professionalism, efficiencies in service, and transparency. Many reviewers laud the staff for their ability to communicate clearly and aid in understanding the technical aspects of the service required. Responsive and accommodating customer service, particularly from staff member Kyle Houston and his team, contribute positively to the overall customer experience. The convenience of the service pipeline's management via email and text is noted, although there is an associated negative aspect of receiving unwanted promotional material as a result. While feedback is overwhelmingly positive, there appears to be a minor concern about the use of customer contact information for marketing purposes, suggesting a potential area for improvement in respecting client preferences regarding privacy.

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What Customers Are Saying About The Garage Automotive Services?

Trustguide uses AI to extract key phrases from reviews about The Garage Automotive Services and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Garage Automotive Services's customers had a positive experience.

Positive
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The Garage Automotive Services Ratings

5

As of Based on 284 revies as of Feb 27, 2024

The Garage Automotive Services Score

As of Based on 284 revies as of Feb 27, 2024

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Customer Reviews

As of Mar 13, 2024, 284 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of The Garage Automotive Services's publicly available reviews View source

Scott Raffa rated The Garage Automotive Services 5 stars
a week ago
Once again the Garage gets a 5 star from me. My car was displaying all kinds of power failure notifications on the dash and ended up dying in a parking lot. After having it jumped and taken to The Garage they ran diagnostics on it it and it turned out to be just a battery problem. They also inspected it and gave me a clean bill of health which was reassuring as I’m taking it out on a Seattle roadtrip. Thanks Garage.
Ellie Smith rated The Garage Automotive Services 5 stars
4 months ago
The Garage was super helpful and efficient in fixing my car. They were willing to explain all the needs/estimates in detail and were receptive to my many questions. They fixed the car quickly and for a reasonable price. Highly recommend.
Josh Williams rated The Garage Automotive Services 5 stars
4 months ago
I picked the GARAGE because of its proximity to my home and I had an issue with my car having a burning smell coming from it and a possible leak. They found the leak and worked around my schedule to fix the problem!! Kyle helped me get my car back within a timely manner and I will definitely go back to them!!! Thank you guys!!!

Frequently Asked Questions About The Garage Automotive Services

Can I trust the mechanics at The Garage with complex car issues?

Based on customer reviews, the mechanics, including Kyle Houston and his team, are highly trustworthy and capable of handling a range of complex car issues, routinely receiving praise for their professionalism and integrity.

Does The Garage accommodate specific customer schedules for car maintenance or repairs?

Yes, The Garage is noted for its flexibility and willingness to work around customer schedules, with numerous reviews mentioning the staff's efforts to meet their timing needs, even accommodating week-long absences.

Will I receive unsolicited advertisements from The Garage after service?

Some customers have reported receiving promotional emails from partners of The Garage post-service. If this is a concern for you, it may be helpful to inquire about their marketing practices and opt-out options at the time of service.

About The Garage Automotive Services

Car Garages

The Garage is an independent automotive repair and service facility serving San Francisco for almost 20 years. We are conveniently located near the heart of the city in the SOMA district.We are a complete auto repair and body shop specializing in diagnostics, repairs, maintenance and auto body. Our staff of ASE certified mechanics ensure quality repairs that we back with the best warranty in the business at 2 years on mechanical services and a lifetime warranty on collision repairs. We've built our reputation on honesty and integrity and our goal is to get your vehicle back on the road quickly and efficiently at the best value.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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