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The Franklin Institute Reviews

Rated 4.6 based on 12774 Reviews

222 N 20th St, Philadelphia, PA 19103, United States

Landmarks | Philadelphia, PA

Published on
June 19, 2024
Last updated
June 19, 2024

Reviews Summary

The Franklin Institute maintains a strong reputation as a family-friendly destination that provides an engaging and educational experience for a wide audience, including both children and adults. Visitors consistently praise the hands-on exhibits, the variety of topics covered (from aviation history to human anatomy), and the interactive nature of the museum. In particular, the LEGO exhibit, planetarium, and live demonstrations have received significant attention and acclaim, often described as fun, engaging, and worth the cost of admission. However, there are some points of contention that slightly tarnish the otherwise glowing reviews, most notably the separate admission cost for the LEGO exhibit, some exhibits not functioning properly, and a desire for a more diverse selection in the cafeteria and more staff to assist visitors. Overall, these issues seem to be the exception rather than the norm, with the general customer experience being overwhelmingly positive.
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What Customers Are Saying About The Franklin Institute?

so fun with SO much to see

Incredible!! If you like Legos

amazing Museum for adults and families

Very family friendly

so much fun with the kids

a great experience for the girls

LOVE LOVE LOVE the new additions

Loved the planetarium shows

really enjoyed this museum

one of the best places for family outings

very expensive

Trustguide uses AI to extract key phrases from reviews about The Franklin Institute and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Franklin Institute's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

The Franklin Institute Ratings

5

As of Based on 12774 revies as of Jun 19, 2024

The Franklin Institute Score

90%

As of Based on 12774 revies as of Jun 19, 2024

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Customer Reviews

As of Jun 19, 2024, 12774 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Franklin Institute's publicly available reviews View source

Cari Burns rated The Franklin Institute 5 stars
2 months ago
This place was so fun with SO much to see. Perfect for kids and adults of all ages. It has so many interesting exhibits. There is a lot of hands-on stuff to help with learning about the body, space, art, and more, and it was a lot to see. Make sure to make time as you'll spend more than 3 hours here. My big problem was that the Lego Exhibit costs separately from the ticket to the institute itself. It's very expensive.
Neil Hodges rated The Franklin Institute 5 stars
4 weeks ago
Specifically went here for the LEGO display. Incredible!! If you like Legos or just appreciate unique art you will love this. It runs until the Fall 2024. There's also a big area at the end for kids (and adults) to build their own creations
Rachael Jones rated The Franklin Institute 5 stars
4 weeks ago
Hands down an amazing Museum for adults and families with kids of all ages! The demonstration room with combustion and liquid air were phenomenal. The speakers were well versed and made the experience fun and engaging! I just can speak highly enough for this experience. It was a learning experience and made us feel like kids! If in Philly come to this Museum! It is worth every penny.

Frequently Asked Questions About The Franklin Institute

Is the admission cost for The Franklin Institute's special exhibits included in the general ticket price?

No, special exhibits such as the LEGO display require an additional fee beyond the general museum admission price.

Can adults enjoy The Franklin Institute without children?

Yes, the museum offers a wealth of exhibits and activities that are engaging for adults, including planetarium shows, art exhibits, and live demonstrations.

What facilities are available at The Franklin Institute for food and refreshments?

The Franklin Institute houses a cafeteria named The Eatery, which offers a range of food options for visitors, although some visitors suggest it could benefit from a more diverse selection.

About The Franklin Institute

Landmarks
Lively, family-friendly science museum with many interactive exhibits & displays plus a planetarium.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.