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The Churchill Arms, Kensington Reviews

Rated 4.5 based on 6450 Reviews

119 Kensington Church St, London W8 7LN

Pubs | London

Published on
January 19, 2024
Last updated
March 13, 2024

Reviews Summary

The Churchill Arms in Kensington has cultivated a reputation that exhibits a juxtaposition of commendation and critique. Reviewers appreciate the charm of the pub itself, with its cozy atmosphere redolent of history, and the diverse beer selection, including ales, acknowledging it as a festive and nostalgic location. The adjacent Thai restaurant is generally acknowledged for its reasonable prices and satisfactory range of vegetarian options. However, there are accounts of inconsistency in customer service, with reports of unprofessional interactions and perceived biases tied to customers' backgrounds. The quality of the Thai food has induced mixed reactions, ranging from satisfactory to lackluster, especially for the green curry and vegetarian dishes, which some patrons found underwhelming. Additionally, the practice of redirecting pub-goers to the Thai restaurant, coupled with a rushed dining experience and perceived pressure to spend a certain amount, has contributed to some discontent among customers.

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What Customers Are Saying About The Churchill Arms, Kensington?

Trustguide uses AI to extract key phrases from reviews about The Churchill Arms, Kensington and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Churchill Arms, Kensington's customers had a positive experience.

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The Churchill Arms, Kensington Ratings

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As of Based on 6450 revies as of Jan 19, 2024

The Churchill Arms, Kensington Score

As of Based on 6450 revies as of Jan 19, 2024

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Customer Reviews

As of Mar 13, 2024, 6450 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Churchill Arms, Kensington's publicly available reviews View source

Cindy rated The Churchill Arms, Kensington 1 stars
a week ago
The Churchill Arms Thai restaurant offers a variety of flavorful dishes, particularly their commendable curry and spring rolls. The food quality meets expectations and presents a satisfying dining experience. However, during my visit, I observed a disparity in service. While the food was enjoyable, the interaction with one staff member felt somewhat unprofessional and uncomfortable. This inconsistency in service based on different customers' backgrounds (race) could potentially affect the overall dining experience for some patrons.
Hock Sing Tan rated The Churchill Arms, Kensington 1 stars
3 days ago
When I called up the restaurant that I wished to come on 29dec2023 to their pub for a drink during Christmas and the reception answered that they were full and asked me to do online reservations. Then, I proceeded to do online booking and secure a table on 15jan2024. When I turned up for the reservation, I was shocked that we were redirected to its thai kitchen seating rather than pub seating. We ordered green curry and beer there. We supposed to come to enjoy the pub feel but end up eating Thai food. Green curry was below par. It didn't pose the authentic Thai green curry fragrance. The chicken slices lacked of the bounciness. 2 star Stir vegetables also, too plain in taste. 1 star The prawn roll was mediocre. Good to take along with beer. 3 stars As told by the waiter the waiter, we were only allowed maximum 1 hour in the restaurant. We leave in 30 minutes actually My lesson: next time just come for beer and not food
Christina Brown rated The Churchill Arms, Kensington 1 stars
3 days ago
Cute and cozy vibes in the pub, a little cold in the back with the restaurant and very different feel. Food was ok, but lacked flavor and was overall plain. Cute and cozy inside vibes! Pretty much everything on the Thai menu cost 13£, pretty reasonable. Vegetarian options: Great vegetarian options!

Frequently Asked Questions About The Churchill Arms, Kensington

Does The Churchill Arms serve classic pub food?

No, The Churchill Arms does not serve traditional pub food. They have an adjoining Thai restaurant which provides a range of Thai cuisine.

Can you just have a drink at The Churchill Arms without having to dine at the Thai restaurant?

Yes, you can enjoy a drink at the pub without the obligation to dine at the Thai restaurant. However, you may need to check for available seating in the pub area, as there have been instances of patrons being redirected to the restaurant section.

Is there a requirement to spend a minimum amount at The Churchill Arms?

Some customers have reported being told they must each order an entree when dining at the Thai restaurant, which could impose a minimum spending requirement. It is advisable to verify any spending policies with the pub prior to your visit.

About The Churchill Arms, Kensington

Pubs

Flower-bedecked real ale boozer, filled with Churchill memorabilia, serving Thai noodles and curry.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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