The Car Buying Group Reviews

The overall sentiment in the reviews for The Car Buying Group is predominantly negative, with several reviewers sharing experiences of frustration and dissatisfaction. Common feedback includes poor communication, last-minute price reductions, delayed or missed appointments, and unresponsiveness after issues are raised. While there are references to helpful staff and rare positive experiences, negative patterns around transparency and reliability dominate the feedback, with some customers explicitly recommending others avoid the company.

Frequent themes include price offers being reduced at the time of car collection, challenges with contacting the company after the initial sale agreement, and persistent follow-ups even after customers opt out. One exception highlights an efficient and honest transaction at the Wakefield branch, suggesting service consistency may vary between locations or personnel. A small number of customers report smooth experiences with friendly staff and prompt payment, but these are outweighed by reports of unfulfilled guarantees and stressful processes.

Overall, The Car Buying Group's reputation appears mixed to negative across its service areas, with reliability and transparency being recurring concerns among customers. Instances of professional, straightforward transactions are present but comparatively rare. In summary, the company is not broadly regarded as dependable or customer-focused based on recent reviewer feedback in the UK automotive trade sector.

The Car Buying Group operates in the automotive industry, specializing in the purchase of used cars from private sellers. The company conducts valuations, makes purchase offers, and arranges the collection of vehicles through a combination of remote and in-person interactions, facilitating transactions via local branches and collection teams.

The company’s process typically starts with an initial valuation based on vehicle details provided by the seller, followed by a collection appointment for inspection and final offer confirmation. Operational workflow includes communications between sellers, collection agents, and central office staff, with flexible arrangements such as payments processed electronically and vehicle pick-up from various locations.