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The Bed Supermarket Reviews

Rated 4.2 based on 147 Reviews

Furniture Shops in Shrewsbury

Jupiter House, Business Park, Sitka Dr, Shrewsbury SY2 6LG

Published on
September 9, 2025
Last updated
September 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of The Bed Supermarket's customers had a positive experience.

Positive
30%
Neutral
20%
Negative
50%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Bed Supermarket?

Very good , helpful, company to deal with at good prices.

Overall very happy

delivery was on time and the 2 guys were happy and helpful

very impressed with the customer service.

It looks great and is better quality than I expected for the price.

acted swiftly to chase the couriers.

The headboard is fantastic quality (very heavy so not cheaply made) and perfect.

Thank you for the honesty and quality of product and service. Will look to use The bed supermarket again in the future.

Trustguide extracts key phrases from reviews about The Bed Supermarket and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 09, 2025, 147 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of The Bed Supermarket's publicly available reviews View source

Muriel Robinson rated The Bed Supermarket 4 stars
Edited 3 weeks ago
This is some text inside of a div block.
Luxurious fabric headboards but wooden struts appear a little flimsy. Disappointed with one headboard which had to be replaced due to fixing screw lose inside headboard, which meant unable to connect with thescrew-in bolt However, headboard replaced and now have two lovely new headboards. Very good , helpful, company to deal with at good prices.
Fran Brown rated The Bed Supermarket 5 stars
a month ago
Great prices, good selection of beds. We found what we needed for our spare room easily on the website. Slightly delayed delivery because of the area we live in, but still quite good. Good communication from delivery drivers. Delivered to the room of choice. Overall very happy
Hassan Butt rated The Bed Supermarket 1 stars
a month ago
Update 07/08/2025: responding to the company's message: In my review, We refers to me and my wife. My wife ordered it from your company and regretted it later. The scores can be deceiving! Very bad experience with this company. I hope the company responsibles (if any) are reading this message! Here's the story 1. Easy to order online 2. On the delivery day, the drivers were late by more than 2 hours. Promise not kept. 3. The delivered us a mattress that was NOT IN OUR NAME OR ADDRESS. The driver contact the warehouse and he was informed that it was a RETURN from someone and they forgot to remove the label! "As a customer we were thrilled to hear that". 4. Serious serious data breach here. We could see the full name and address of the person to whom that mattress was initially intended to send. I was super annoyed and upset and wanted to involve relevant authority to look into this data breach but my wife calmed me down and suggested we contact the company to see why it happened. 5. After 3 calls and a few emails exchange, the company simply said, ' the team forgot to remove the label and mattress you received was the correct one. Thank you' You can see clearly how serious this company is about your personal details. 6. We decided not to do business with them. We have requested for the return of mattress and bed. It's still in process because the customer service team says that it will be picked in the next 7 working days. 6. Update: it has been almost 30 days that this company has not yet refunded our amount back. After 30 days if they haven't refunded our amount then we will raise a section 75 claim under the consumer credit act 1974. I would highly recommend this to everyone who are in the same situation regarding refunded money not being returned. I think this company believe that it's a joke that they can do the data breach and also play hard in refunding the amount! NOT RECOMMENDED! AVOID them at all cost. Extremely poor experience with this company.

Reviews Summary

Customer sentiment for The Bed Supermarket is mixed, reflecting both satisfaction and significant concerns. Reviewers consistently mention issues with delayed refunds, unprofessional customer service, and problematic deliveries, especially regarding refunds and quality discrepancies with beds and mattresses. However, several customers note efficient ordering processes, helpful phone support, and instances where issues were resolved with replacements or compensation offered. Negative experiences, particularly regarding refunds and communication failures, are notably prevalent in the feedback.

Common themes include competitive pricing, straightforward online ordering, and convenient delivery options such as carrying furniture to the desired room. Quality is variable: while many praise the comfort and appearance of products like headboards and mattresses, some identify issues with mismatched items, insufficient instructions, or structurally weak components. Multiple reviewers highlight slow or unresponsive after-sales service, frustration over unresolved damaged or incorrect items, and data handling concerns.

Overall, The Bed Supermarket’s reputation is inconsistent, with some customers in the UK expressing strong appreciation for product quality and delivery convenience, but others raising serious issues about communication, aftercare, and refund policies. Prospective buyers may appreciate value and selection but should be aware of mixed experiences with reliability and service resolution.
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Frequently Asked Questions About The Bed Supermarket

How does The Bed Supermarket handle issues with damaged or incorrect products?

If a product arrives damaged or incorrect, The Bed Supermarket may offer a replacement, compensation, or arrange a return. Some reviewers describe receiving new custom-made items at no extra cost, while others note variability in response time and communication.

What should I expect in terms of delivery timing and process?

Delivery times can vary based on location, and while some customers receive prompt service, others report delays or uncertainties. Products are often delivered to the room of choice, with communication from drivers typically provided before arrival.

How are refunds managed if I need to return a product?

Refund processing time varies according to reviews. While some customers eventually receive refunds, others have waited over 30 days and needed to follow up multiple times. Potential delays or disputes may occur.

About The Bed Supermarket

Furniture Shops
The Bed Supermarket is a retailer specializing in beds, mattresses, divan bases, and headboards. The company sells both standard and customized products, with ordering available online and by phone. Customers can browse a wide selection of items designed for bedrooms or guest spaces, including budget and clearance options.

The company manages its own product sourcing and arranges home delivery, often delivering items directly to the customer's room of choice. Orders are fulfilled by coordinating with courier services, and the company offers additional support such as fabric samples and custom specifications. Customer service is accessible through email and phone for purchase inquiries and follow-up issues.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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