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Supreme Animal Foods

Supreme Animal Foods Reviews Summary

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Pet Shops | London

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324-328 Lewisham High St, London SE13 6JZ

Trustguide Rating

TrustScore®
A+
A
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D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Supreme Animal Foods?

As of Mar 13, 2024, 762 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Supreme Animal Foods's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024

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Supreme Animal Foods's customer reviews analysis

Review analysis reveals a predominantly positive reputation for Supreme Animal Foods, with customers consistently praising the shop for its extensive selection of pet supplies, particularly for aquarium and terrarium enthusiasts. A distinguishing feature emphasized in customer feedback is the exceptional knowledge and expertise of the staff, which adds to the overall consumer experience. Staff engagement, from sharing stories to providing in-depth support for pet care, contributes to the sense of a caring and passionate business environment, further underlined by the mention of a strong sense of community and staff retention within the company. The shop's ability to cater to a variety of pets and provide healthy live animals has also been highlighted, alongside the attention to customer care, which is repeatedly characterized as friendly, helpful, and personalized.

Positive Feedback

Customer feedback for Supreme Animal Foods consistently highlights several key strengths of the business. Foremost among them is the staff's expert knowledge of animals, which has been beneficial to many customers in their pet care journey. The personal touch offered by the staff, particularly in how they interact with both customers and their pets, is a recurrent theme in the testimonials. The uniqueness of possessing staff members who are genuinely passionate and well-informed about the animals they cater to has differentiated Supreme Animal Foods from larger chain stores. The shop's extensive selection of pet supplies for a wide range of animals, the health and vibrancy of their live animals, competitive pricing, and the local convenience with added parking facility are frequently mentioned, contributing to the positive customer experience and high recommendation rates.

Concerns and Threads

While the reviews provided are overwhelmingly positive, there's a lack of explicit negative feedback within the given customer experiences to systematically assess the downsides of Supreme Animal Foods. Nonetheless, omission of clear negative comments does not guarantee an absence of areas for improvement. It would be advisable for the company to conduct regular, structured feedback to ensure they capture all aspects of customer experience, including any constructive criticism that may not surface in casual reviews.

Frequently asked questions about Supreme Animal Foods

What types of pets can I find supplies for at Supreme Animal Foods?

Supreme Animal Foods offers a wide array of pet supplies suitable for various types of pets including aquarium and terrarium animals, small mammals like guinea pigs and rabbits, birds, and more. Their selection caters to diverse needs, ensuring a likelihood of finding what you're looking for your pet.

Are the staff at Supreme Animal Foods knowledgeable about different types of pets?

Yes, customers report that the staff at Supreme Animal Foods are highly knowledgeable and possess a deep level of expertise about a wide range of animals. They are noted to be passionate about pets and can provide specialized advice and assistance.

Does Supreme Animal Foods provide good customer service?

According to customer reviews, Supreme Animal Foods is highly regarded for its excellent customer service. Staff are described as friendly, professional, and helpful, going above and beyond to assist with questions and offering tailored advice for pet care.

Recent customer reviews and testimonials for Supreme Animal Foods

Supreme Animal Foods
K S
4-Star
5 days ago
We just came in to see the fish, there seems to be a wide range of pet related items on offer, especially stuff for the aquarium or terrarium, the fish tanks seemed well maintained and one staff member especially was super friendly to my son who was curious about some fish. He loved hearing the piranha story! Great place if you need pet supplies and want to shop locally.
Supreme Animal Foods
Lucinda Montgomery
4-Star
2 months ago
This pet shop is superb. Expert knowledge at deep level from many of the staff, they always take time to help you and answer your questions. I have purchased two guinea pigs and now tropical fish from them and they have supported me every step of the way. This is a completely different exp to going somewhere like pets at home. These guys are potty about all sorts of animals - you only have to talk to them and there is not much they don't know about. The staff are like one big family (many of them are), staff retention says it all. Save your £s to shop here and no where else! Lucinda
Supreme Animal Foods
P. Candice Goddard
4-Star
2 months ago
I purchased a kitten from here in late August, 2008. He passed away on the 5th October 2023. He was the best cat in the world in my opinion. I definitely would buy again.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Supreme Animal Foods's customers had a positive experience.

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Supreme Animal Foods

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
762
reviews
Excellent
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Average
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Poor
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About Supreme Animal Foods

Pet Shops

General independent pet care shop with aquatic and reptile sections, food and pond supplies.

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