Stoneacre Head Office Reviews

Overall, customer feedback for Stoneacre’s car dealership and after-sales services across various UK locations is predominantly negative. While a few interactions with empathetic staff were mentioned, most reviews highlight significant issues with responsiveness, communication, and resolving customer complaints. Customers repeatedly describe instances where calls are not returned, complaints go unresolved, and frustrations are met with a lack of support.

The most frequent themes in the reviews include poor after-sales service, prolonged repair times, inconsistent information regarding vehicle maintenance, and an inability to reach helpful staff, both locally and through head office. Several customers specifically criticize the company’s add-on plans (such as warranties and insurance), noting that coverage is often not honored or that claims are dismissed as “wear and tear.” Multiple regions—including Wolverhampton, Stafford, Lincoln, Blackburn, Teeside, Halifax, and Wrexham—are referenced, and similar concerns are expressed broadly.

In summary, Stoneacre’s reputation within the UK automotive retail sector is characterized by consistent dissatisfaction with support, follow-up, and issue resolution. Patterns suggest operational challenges in maintaining communication and delivering on post-sale promises. These experiences point to ongoing concerns for potential customers seeking reliable service and transparent processes.

Stoneacre operates as an automotive dealership group in the United Kingdom, offering new and used vehicle sales, manufacturer-approved servicing, MOTs, trade-ins, and various vehicle plans such as insurance, warranty, and maintenance schemes. The business delivers its core services through in-person branches located across multiple UK regions.

Stoneacre’s operational structure includes local dealership sites staffed by sales, service, and bodywork teams, supported by a centralized head office that manages complaints and ancillary products. Customers interact directly with both branch staff and head office for scheduled maintenance, repairs, recall work, and administrative matters related to vehicle ownership.