Splend London - Car Ownership for PCO Drivers Reviews

Overall sentiment in recent customer feedback for Splend, a car rental and leasing company, skews negative, with customers frequently citing unresolved issues, poor communication, and dissatisfaction with service quality. While a small number of reviewers noted helpful individual staff members like Mr Jordan, Doni, and Farhad, widespread complaints about transparency, delayed support, and vehicle condition dominate. Criticisms include unclean or faulty cars, delayed paperwork, and difficulty getting refunds or proper responses.

Recurring themes in the reviews include frustration with customer service processes, lack of prompt communication, and administrative errors affecting drivers’ livelihoods—particularly for those relying on Splend for ride-hailing work. Some reviewers mentioned feeling pressured in contracts and experiencing challenges around fee breakdowns, document validity, and charges for damages or fines. A minority of reviews mentioned positive experiences when staff members took the initiative to resolve issues, but these are outweighed by broader operational concerns.

Splend’s reputation in the vehicle rentals and leasing sector is currently perceived as inconsistent, with frequent reports of complex issue resolution and difficulties in obtaining timely help. While there are occasional mentions of satisfactory support from specific staff in locations such as Cricklewood, London, the overall consensus from customers is that greater reliability and transparency are needed. As it stands, trust in Splend within the London region appears limited based on recent reviewer experiences.

Splend is a company that operates in the vehicle rentals and leasing industry, providing cars primarily for drivers involved in ride-hailing platforms such as Uber. They offer vehicles to customers for short and long-term rental periods, assisting with registration and documentation necessary for private hire use.

Splend’s operational model involves vehicle handover at physical branches, where staff support customers with the required paperwork, insurance documentation, and regulatory badges. They also manage contract agreements, vehicle exchanges, and ongoing support through branch visits, phone, and email communications. Maintenance and vehicle replacement are handled on-site or through referral to external mechanics.