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Sharisse Stephenson, Md - Neurological Associates Of North Texas

Sharisse Stephenson, Md - Neurological Associates Of North Texas Reviews Summary

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Neurologists | Dallas, TX

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10611 Garland Rd # 201, Dallas, TX 75218, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Sharisse Stephenson, Md - Neurological Associates Of North Texas?

As of Mar 13, 2024, 267 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Sharisse Stephenson, Md - Neurological Associates Of North Texas's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
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Published on
February 15, 2024
Last updated
March 13, 2024

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Sharisse Stephenson, Md - Neurological Associates Of North Texas's customer reviews analysis

Neurological Associates of North Texas, and specifically Dr. Sharisse Stephenson, receive a mixed yet generally positive reception in recent reviews. Patients commend her for her attentive, thorough, and caring approach to treatment, clearly indicating a high level of satisfaction with the medical care provided. The positive remarks underscore Dr. Stephenson's ability to address precise issues, her friendliness, and her professionalism. Though she garners praise, the practice faces criticism regarding administrative issues, including communication problems, appointment rescheduling, and the manner in which information is relayed to patients. The announcement of the practice closing has also been mentioned, which has left some patients stunned and seeking information that was not proactively offered.

Positive Feedback

A consistent theme in the positive feedback for Neurological Associates of North Texas is praise for Dr. Stephenson's empathetic, thorough, and patient-centric approach. Reviewers describe her as an outstanding listener and problem-solver who invests time in identifying the root causes of health issues. Patients note that appointments are not rushed and that Dr. Stephenson exudes cheerfulness and attentiveness, tackling each health concern diligently. The efficiency and professionalism of her staff also contribute positively to the patient experience, with many commending the seamless communication and high responsiveness, stating that the overall process is notably impressive compared to other medical practices.

Concerns and Threads

Despite the positive medical care provided by Dr. Stephenson, there are significant concerns raised over administrative and communication issues in the practice. The negative aspects lie predominantly in the handling of appointments and in the professional conduct when interacting with patients outside the medical consultation context. Some patients report last-minute cancellations and rescheduling, which has caused inconvenience and dissatisfaction, particularly when they have rearranged their personal schedules to attend appointments. Additionally, there are mentions of a lack of communication surrounding the apparent closure of the practice, which has had a negative impact on patient trust and perception of Dr. Stephenson's commitment to her patients.

Frequently asked questions about Sharisse Stephenson, Md - Neurological Associates Of North Texas

How responsive is the office to patient inquiries and concerns?

According to several reviews, the office is highly responsive, generally returning calls and addressing concerns within 24 hours. Communication is regularly maintained through text messages and online systems.

What is patients' general perception of Dr. Stephenson's bedside manner?

Patients generally perceive Dr. Stephenson as a compassionate, empathetic, and caring physician who offers personalized attention, is willing to address multiple concerns, and treats her patients like family.

Are there any concerns about the practice's administrative procedures?

Yes, some patients have expressed dissatisfaction with the practice's administrative procedures, specifically highlighting issues with professional conduct when calling, and problems related to last-minute appointment changes and cancellations.

Recent customer reviews and testimonials for Sharisse Stephenson, Md - Neurological Associates Of North Texas

Sharisse Stephenson, Md - Neurological Associates Of North Texas
Heather Botefuhr
5-Star
4 months ago
Dr. Stephenson is so thorough and spends time really listening. She’s smart and quickly points me in the right direction about various issues I have and helps untangle them to get to the root causes. Highly recommended!
Sharisse Stephenson, Md - Neurological Associates Of North Texas
Dana Branch
5-Star
3 months ago
To be fair I am giving 3 stars because I have not met the actual Doctor. I had an appointment scheduled for today and it was booked a few weeks in advance. The appointment was originally scheduled for today 11/4/2023 @ 10:00 am and then I got a call 11/3 stating they need to rescheduled for 3:00 pm the time change was a little off putting plus whoever called had a screaming baby in the background I get it everyone works at home but please be more professional when calling patients meaning I am struggling with headaches and a screaming baby whew I mean I am trying to see a Neurologist for a reason. Well anyway today around 9:45 am which is the day of the appointment I got a call saying the appt was cancelled they needed to rescheduled for next Saturday. Nope for one I work on Saturday part time so I had to get coverage for this particular Saturday I am not missing another Saturday to see if the provider will show up or not I can't take those chances since I already missed money for taking off this Saturday. She could possibly be a great Doctor guess I will never know but professionalism starts at the door and it did not so I am out! Best of luck
Sharisse Stephenson, Md - Neurological Associates Of North Texas
Toni Riss
5-Star
2 months ago
She's apparently closing her practice. A phone call would have been nice. I loved her,but am really stunned by how she punted her patients.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Sharisse Stephenson, Md - Neurological Associates Of North Texas's customers had a positive experience.

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Sharisse Stephenson, Md - Neurological Associates Of North Texas

Overall Rating

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Overall Rating
4.7
/5
267
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About Sharisse Stephenson, Md - Neurological Associates Of North Texas

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