Neurological Associates of North Texas, and specifically Dr. Sharisse Stephenson, receive a mixed yet generally positive reception in recent reviews. Patients commend her for her attentive, thorough, and caring approach to treatment, clearly indicating a high level of satisfaction with the medical care provided. The positive remarks underscore Dr. Stephenson's ability to address precise issues, her friendliness, and her professionalism. Though she garners praise, the practice faces criticism regarding administrative issues, including communication problems, appointment rescheduling, and the manner in which information is relayed to patients. The announcement of the practice closing has also been mentioned, which has left some patients stunned and seeking information that was not proactively offered.
A consistent theme in the positive feedback for Neurological Associates of North Texas is praise for Dr. Stephenson's empathetic, thorough, and patient-centric approach. Reviewers describe her as an outstanding listener and problem-solver who invests time in identifying the root causes of health issues. Patients note that appointments are not rushed and that Dr. Stephenson exudes cheerfulness and attentiveness, tackling each health concern diligently. The efficiency and professionalism of her staff also contribute positively to the patient experience, with many commending the seamless communication and high responsiveness, stating that the overall process is notably impressive compared to other medical practices.
Despite the positive medical care provided by Dr. Stephenson, there are significant concerns raised over administrative and communication issues in the practice. The negative aspects lie predominantly in the handling of appointments and in the professional conduct when interacting with patients outside the medical consultation context. Some patients report last-minute cancellations and rescheduling, which has caused inconvenience and dissatisfaction, particularly when they have rearranged their personal schedules to attend appointments. Additionally, there are mentions of a lack of communication surrounding the apparent closure of the practice, which has had a negative impact on patient trust and perception of Dr. Stephenson's commitment to her patients.
According to several reviews, the office is highly responsive, generally returning calls and addressing concerns within 24 hours. Communication is regularly maintained through text messages and online systems.
Patients generally perceive Dr. Stephenson as a compassionate, empathetic, and caring physician who offers personalized attention, is willing to address multiple concerns, and treats her patients like family.
Yes, some patients have expressed dissatisfaction with the practice's administrative procedures, specifically highlighting issues with professional conduct when calling, and problems related to last-minute appointment changes and cancellations.
