Semrush Boston Reviews

From a Promising Demo to a Frustrating, Expensive Disappointment We had a very promising demo in 2024 with Marcin Dembski, which made Semrush look like the ideal tool for our business. Everything seemed clear, helpful, and well-presented. Based on that, we committed to the platform and started a subscription. Since then, it has been a complete failure. We were paying nearly $500/month expecting a professional, efficient SEO toolset backed by solid customer service. Unfortunately, the experience has been the opposite. The platform is overloaded with features that look useful in theory but are either limited, confusing, or require additional paid add-ons. You’re constantly being upsold, which makes the real monthly cost much higher than expected. Worse, the subscription management is a nightmare. After realizing we weren’t using even half of the tools due to either complexity or lack of time (and with zero support to guide us), I downgraded our subscription. As a result, some listings disappeared, and several key features stopped working without any clear warning or explanation. The customer support is practically non-existent. Email responses take over 3 days, there is no clear way to reach a live person quickly, and demo requests are left unanswered for days. Everything is routed through bots or endless ticket loops, which is incredibly frustrating—especially when you’re paying a premium for what should be a high-level service. Honestly, if you enjoy wasting money, time, and energy trying to get basic help, then this is the platform for you. But if you’re looking for an SEO tool that respects your business, offers real human support, and delivers what it promises—look elsewhere. We are seriously considering canceling our subscription completely. I want to warn other professionals: Semrush may look like a comprehensive SEO solution on the surface, but in reality, it’s overpriced, inefficient, and lacks the reliable support that every serious business deserves.

I was excited to try a free trial to see if I could pitch Semrush to my company, however, I thought I cancelled it in time but only found out weeks later that they charged me over $400 for a service I didn't use. Now they're refusing my refund and their customer service is not helpful. Don't use this company, they will scam you the first chance they get.