Evaluating the overall company reputation of Secure Lane Driving School through recent reviews reveals a polarized customer experience. On one side, numerous clients praised the school for its effective teaching methods, knowledgeable instructors, particularly Julius Ekhator, and flexibility in scheduling. They highlighted the proficiency and patience of the teachers, the efficient and quick learning process, and the value for money. However, there's a concerning trend in negative feedback focusing on customer service issues, including rude behavior by staff, scheduling problems, alleged unethical practices such as failing students on purpose to elicit additional test fees, and unprofessionalism in acknowledging and dealing with clients on-site. These negative experiences are contributing to a damaged reputation and may significantly affect prospective students' decisions.
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