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Saxton 4x4 Reviews

Rated 4.1 based on 3458 Reviews

Westway, Chelmsford CM1 3BH

Car Dealerships Chelmsford

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

Overall sentiment for Saxton 4x4 as a used car dealership is mixed, with reviewers divided in their experiences. Positive comments focus on the friendly and knowledgeable staff, such as Sunny and Rafik, transparent processes, and a wide selection of well-presented vehicles. Customers who received attentive support during the sales process and clear communication reported satisfaction. However, serious complaints about post-sale service and lack of follow-up indicate reputational challenges. Issues include difficulties reaching customer service, unresolved mechanical problems, and unfulfilled promises about vehicle repairs.

Common themes across reviews are the professionalism of certain staff, especially named sales advisors, seamless finance processing, and variety of inventory. Customers value clear explanations, competitive pricing, transparency regarding fees, and feeling supported through the sales journey. Conversely, recurring issues include poor post-sale communication, ignored inquiries, and long delays in service resolution. Several customers felt their concerns were neglected after purchase, damaging trust.

In summary, Saxton 4x4 has developed a positive reputation among buyers who experience direct, engaged service, particularly in the showroom phase. Their large inventory and knowledgeable team are strengths. Yet, significant concerns related to communication and aftercare impact perceptions, especially for customers in the UK seeking reliable ongoing support. Overall, Saxton 4x4 is seen as reliable by many, but there are real risks around post-sales responsiveness.
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What Customers Are Saying About Saxton 4x4?

very efficient

absolutely seamless

very happy with my recent purchase

couldn’t be more pleased with my experience

I was greeted with professionalism and courtesy

the entire process smooth and stress-free

Very pleased with Rafik

part exchange and drove my new car home

very good and honest workers

he was an absolute delight

Trustguide extracts key phrases from reviews about Saxton 4x4 and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Saxton 4x4's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Saxton 4x4 Ratings

5

As of Based on 3458 revies as of Jul 28, 2025

Saxton 4x4 Score

50%

As of Based on 3458 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 3458 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Saxton 4x4's publicly available reviews View source

Ryan Calder rated Saxton 4x4 5 stars
2 weeks ago
I found the whole experience very efficient, the car was as described, the staff were very friendly and welcoming. It was easy to contact them especially via WhatsApp which is so convenient. The place was huge and very busy, but I still felt like I was looked after.
Alan joseph noble rated Saxton 4x4 5 stars
3 months ago
I recently purchased a Jaguar F-PACE from Saxton 4x4, and the entire journey from start to finish was absolutely seamless. As soon as we stepped into the showroom, we were blown away by the incredible range of luxury and performance vehicles on offer. From top-spec Range Rovers and Jaguars to BMWs, Mercedes, Audis, and even exotic models — the selection is easily one of the best I’ve seen in the UK. Every vehicle was immaculate and clearly well cared for. What truly made the experience exceptional, though, was the service we received from Sunny, our sales advisor. He was friendly, professional, and incredibly well-informed. He didn’t just answer our questions — he helped us understand the differences between models, variants, features, and real-world performance, breaking everything down clearly without ever pushing for a sale. Sunny genuinely wanted us to find the right car, and thanks to his honest advice and deep knowledge, we confidently chose the Jaguar F-PACE — a perfect fit for our needs. On top of all that, the pricing was very fair and competitive, especially for such high-quality, premium vehicles. There were no hidden fees or surprises, and everything was explained clearly, which gave us complete peace of mind. If you’re looking for a luxury car with great value and trustworthy service, I can’t recommend Saxton 4x4 enough. And if you’re lucky enough to work with Sunny, you’re in for a world-class experience.
Raahul Chandar rated Saxton 4x4 5 stars
3 months ago
Very happy with my recent purchase of Lexus Rx at Saxton. Whole process was smooth, quick and hassle free. Very pleased with Rafik who patiently explained all stuffs and car features as this was a big upgrade for me after 10+ years of owning my old car. He was quick to help me with multiple finance options and explaining the best pick. Overall satisfied and would definitely recommend for the range of cars and competitive prices.

Frequently Asked Questions About Saxton 4x4

How knowledgeable and helpful are Saxton 4x4 sales advisors?

Many reviewers highlight individual sales advisors at Saxton 4x4, mentioning names like Sunny and Rafik for their product knowledge, approachability, and willingness to provide detailed explanations without sales pressure.

Does Saxton 4x4 offer support after the sale is complete?

Customers have reported mixed experiences with after-sales support. Some received follow-up from sales advisors, while others experienced difficulties getting responses about unresolved or new issues with their purchased vehicle.

What is the process for purchasing a vehicle at Saxton 4x4?

The buying process typically involves visiting the showroom, viewing a range of vehicles, working with an advisor to select a car, discussing finance or part exchange options, and completing the transaction in person or with digital assistance.

About Saxton 4x4

Car Dealerships
Saxton 4x4 operates as a used car dealership specializing in luxury and performance vehicles. The company offers brands such as Jaguar, Land Rover, BMW, Mercedes, Audi, and other premium models, with sales conducted in-person through their physical showroom and online communication channels.

Saxton 4x4 manages the full sales process, from in-person viewing and test drives to vehicle financing and part exchange. Their operational model includes assigned sales advisors, digital support via chat and WhatsApp, and on-site customer assistance for the selection and purchase of vehicles.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.