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Sam Turner and Sons Ltd. logo

Sam Turner and Sons Ltd. Reviews

Rated 4.5 based on 1886 Reviews

Furniture Shops in Northallerton

Darlington Rd, Northallerton DL6 2XB

Published on
September 5, 2025
Last updated
September 5, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Sam Turner and Sons Ltd.'s customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Sam Turner and Sons Ltd.?

all the staff are really helpful

customer service excellent

Brilliant ..the machine is out of this world

customer service was absolutely outstanding

delivered by lunchtime Tuesday

Absolutely delighted and thank you

extremely helpful and ordered it for me

delivered within 2 days

fast delivery

quick delivery (next day) is brilliant

Trustguide extracts key phrases from reviews about Sam Turner and Sons Ltd. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 05, 2025, 1886 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Sam Turner and Sons Ltd.'s publicly available reviews View source

brock hutchins rated Sam Turner and Sons Ltd. 5 stars
a week ago
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Excellent shop, pretty much everything you need, some more specialist gear you will need to go to an arb suppliers, but very good selection of everything from socks to coolers, to chainsaws and all that good stuff! Don't go in without a full wallet is the name of the game.🤣 All the staff are really helpful as well.
Andrew rated Sam Turner and Sons Ltd. 5 stars
5 months ago
Recently purchased a Halls Greenhouse from Sam Turners and found the customer service excellent from initial enquiry over email right through to order and delivery. It was useful visiting the store at Northallerton to view the different sizes and styles of greenhouses available. Charles is very knowledgeable in this field and answered all my queries. Whilst there was a slight error with delivery, this was quickly rectified and promptly delivered in time ready for me to build. January sale prices were competitive and the free base has added a good amount of height on top of my slab base. Really pleased with the quality of the product.
Nigel Peers rated Sam Turner and Sons Ltd. 5 stars
5 months ago
Purchased a hayter 56 from Sam turner on the web site on a Tuesday evening …it was with me on the Friday . Brilliant ..the machine is out of this world …Thank you to the team at sam turner , you’ve have made a man very 😀

Reviews Summary

The overall sentiment regarding Sam Turner & Sons Ltd. is highly positive based on customer reviews. Reviewers consistently note helpful staff, efficient service, and a wide selection of products, especially highlighting the ease of purchasing and fast delivery, both in-person and online. Occasional issues, such as a minor delivery error or a product that did not perform as hoped, were mentioned but generally resolved promptly and to the customer's satisfaction.

Common feedback includes praise for friendly and knowledgeable staff, including references to names like Charles and Aaron. Customers appreciate detailed advice, competitive pricing, and the ability to browse a diverse inventory ranging from gardening equipment to specialist tools. Rapid delivery, easy returns, and transparency in resolving small issues contributed to a reliable and smooth shopping process, both online and at Northallerton.

Overall, Sam Turner & Sons Ltd. is regarded as a dependable garden centre and equipment retailer with a strong reputation for customer care and efficient order handling in North Yorkshire and beyond. The company's consistent focus on staff attentiveness, product quality, and logistics reinforces customer trust in the region.
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Frequently Asked Questions About Sam Turner and Sons Ltd.

How quickly can I expect delivery from Sam Turner & Sons Ltd. after placing an order?

Customers frequently receive their orders within 1-2 days after purchase. Next-day delivery is available and often fulfilled via a tracked courier, making the process efficient and reliable.

Is the staff at Sam Turner & Sons Ltd. knowledgeable about gardening and equipment products?

Yes, staff members are consistently described as knowledgeable, especially in garden-related advice. Named employees such as Charles and Aaron are praised for providing detailed answers and helpful recommendations.

What should I do if there is a problem with my order or delivery?

In the event of an error or issue, contacting the company by phone or email is effective. Customer feedback shows problems are addressed quickly, with solutions such as prompt re-delivery or helpful support from staff.

About Sam Turner and Sons Ltd.

Furniture Shops
Sam Turner & Sons Ltd. operates as a retailer specializing in garden centre products, outdoor equipment, and specialist tools. The company offers a broad assortment of items, including greenhouses, lawnmowers, pest prevention devices, and gardening accessories, both online and through its physical shop locations.

The company manages customer orders through an integrated online and in-store system, providing direct purchase, product advice, and arrangement of deliveries. Operations feature knowledgeable staff, live customer support by phone and email, and prompt shipping via third-party logistics partners to ensure timely fulfillment of orders.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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How was your experience at Sam Turner and Sons Ltd.?

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