The reviews for Royal Auto Group collectively portray an impressive company reputation and indicate a high-quality customer experience across the various brands they handle, such as Audi, VW, Volvo, and Mazda. The frequency of positive remarks centering on staff professionalism, helpfulness, and thorough communication suggest a business ethos orientation towards customer satisfaction. Notably, sales representatives such as Alastair and Jacob are praised for their patient, pressure-free approach, which is seen as a refreshing divergence from typical automotive sales tactics. Similarly, service staff like Darren, Frank, and Bryan earn commendations for meticulous service and transparency. Another salient point is the absence of price markups during high-demand periods, which resonates well with the clientele, further reinforcing the group's customer-centric image. Lastly, the expeditious and efficient service process, including innovative practices such as sending service videos, has been well received and enhances their service reputation.
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