Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.
Royal Auto Dealer logo

Royal Auto Dealer Reviews

Rated 4.2 based on 272 Reviews

721 E Arrow Hwy, Azusa, CA 91702, United States

Car Dealerships | Los Angeles, CA

Published on
July 15, 2024
Last updated
July 15, 2024

Reviews Summary

Royal Auto Dealer has accumulated mixed reviews that depict a generally positive customer experience punctuated by occasional concerns. The company appears to manifest strengths in customer service and sales engagement, with employees frequently mentioned for their knowledge, helpfulness, and lack of pressure tactics. Noteworthy customer appreciation is credited to staff members, particularly Ken, Christian, Brenden, Manny, and Ross, signaling a trend in personalized and enthusiastic service. The process of purchasing a vehicle is characterized as efficient and unpressured, contributing to customer satisfaction and the company's commendable reputation. However, some underlying issues regarding vehicle quality and post-sale problems tarnish the overall experience. Customers have recounted incidents of unreported vehicle maintenance needs, such as low oil levels and worn tires, indicating a potential lapse in thorough inspection before sales. More severe criticism includes a notable instance of an oil leak and subsequent problems unaddressed by the dealership, leading to a strong admonishment from one buyer. While the overall sentiment skews positive, these negative experiences underscore a need for tighter quality control and post-sale support to enhance trust and satisfaction among consumers.
Read more

What Customers Are Saying About Royal Auto Dealer?

I really couldn't be happier

great experience buying

Brenden is amazing, knowledgeable

Wonderful service

Wonderful service from everyone at Royal Auto

very nice and customer service was very well

They made our car buying experience fun

pleased with the process

dry rot that needed over $1,000

DO NOT BUY A CAR HERE!

more proactive about checking

Trustguide uses AI to extract key phrases from reviews about Royal Auto Dealer and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Royal Auto Dealer's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Royal Auto Dealer Ratings

4

As of Based on 272 revies as of Jul 15, 2024

Royal Auto Dealer Score

70%

As of Based on 272 revies as of Jul 15, 2024

Got a busrning question about Royal Auto Dealer?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 15, 2024, 272 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Royal Auto Dealer's publicly available reviews View source

Ashley Meza rated Royal Auto Dealer 4 stars
6 months ago
I’m happy with my experience with Royal Auto. I got my dream car so I really couldn’t be happier. They even let me borrow their big red bow for my first picture! I searched for a good while for a 2013 Mini Cooper S and this was the prettiest one I had seen in my favorite color for these cars. It was out of my budget when I first went to look at it and it was hard to walk away from such a beautiful car. Ken called me back about a week later and said he spoke to his manager Christian and he wanted to work a deal. I was happy with the numbers and went to get my dream car! I should have checked the oil before I got the car because it was VERY low like dangerously low and it made my check engine light come on. I did lots of research before buying a mini coooer and I did know that they consume a lot of oil so I did expect these things.. just not on my first drive home. They could have been a bit more proactive about checking these things first before selling a car but I don’t completely blame them, because I should have checked it. I’m sure they would have topped it off if they had known it was so low. Overall I’m super happy with my purchase. The social media managers name has slipped my mind but he was amazing as well during my test drive and everything. Props to him for having such a great attitude he seems truly happy and loving his job and cars. Thanks guys!
Peter Nguyen rated Royal Auto Dealer 4 stars
a week ago
We had a great experience buying from Royal Auto Dealer in Azusa. Christian helped us purchase our new (to us) Subaru Crosstrek and walked us step by step through the process without making us feel pressured to buy. We got an amazing deal on a great car and were out with the keys in under 2 hours start to finish. Thank you Christian and the other helpful employees at RAD!
Tanny Meevasana rated Royal Auto Dealer 4 stars
a week ago
I came here for my first car and Brenden is amazing, knowledgeable and comforting . He helped me to find the best car that suitable with my situation. Definitely recommend !! If you are looking for car expert, come find Brenden

Frequently Asked Questions About Royal Auto Dealer

Does Royal Auto Dealer offer a pressure-free car buying experience?

According to several customer reviews, Royal Auto Dealer is known for providing a pressure-free car buying experience, with staff members often helping customers through the process in a relaxed and friendly manner.

Should I have a car inspected before purchasing from Royal Auto Dealer?

While many customers have had positive experiences, some reviews suggest that it's wise to have an independent mechanic inspect a vehicle prior to purchase due to instances where routine maintenance or issues were not disclosed.

Does Royal Auto Dealer provide post-sale support for vehicles?

Customer feedback is mixed regarding post-sale support. While some customers have had positive interactions with staff after their purchase, others have faced challenges with vehicle issues that arose after leaving the dealership, indicating that the level of post-sale support may vary.

About Royal Auto Dealer

Car Dealerships
With years of experience serving the area, our dealership is dedicated to offering high-quality, pre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve. Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment.With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping value
Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.