Room & Board

Room & Board Reviews Summary

Furniture Shops | San Francisco, CA

What do customers say about Room & Board?

As of Feb 11, 2024, 282 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 11, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
282
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Room & Board's customer reviews analysis

Room & Board's reputation among customers is somewhat mixed, according to recent reviews. On the positive side, the company is lauded for its beautiful and high-quality furniture, impressive showroom experience, and expert customer service. Multiple reviewers express satisfaction with the design aesthetics, sustainable materials, and craftsmanship of the furniture. The knowledge and helpfulness of sales associates, in most cases, seem to contribute positively to the shopping experience, with specific staff members being praised by name. However, there is a notable subset of customers who have had negative experiences, primarily related to customer service post-purchase. Issues such as delivery delays, damaged products, and difficulties with returns and refunds have been highlighted, leading to frustration and dissatisfaction among these clients. Furthermore, one disturbing account of condescending and potentially discriminatory behavior by a staff member has been mentioned, which could significantly tarnish the company's image if such instances are perceived to be systemic. Overall, while Room & Board can boast a strong following of dedicated customers, it must address the notable service and delivery shortcomings to maintain and enhance its reputation.

Positive Feedback

The positive aspects of customer feedback for Room & Board focus on several key elements of the company's offerings. Reviewers consistently praise the aesthetic appeal and quality of the furniture, with appreciation for the thoughtful design, blend of form and function, and use of sustainable materials. Customers have also been impressed by the extensive customization options available, allowing for a personalized shopping experience. Positive experiences with sales associates stand out, with staff described as knowledgeable, passionate, and proactive in assisting customers with their design choices. The in-store experience, characterized by a warm welcome and expert guidance, seems successful in creating a favorable impression. Additionally, the convenience of the showroom layout, the range of products, and the ease of parking contribute to a satisfying shopping experience for those who have reported good service.

Concerns and Threads

On the flip side, negative feedback for Room & Board centers on poor customer service encounters, particularly post-purchase. Several customers report excessive delivery delays and lack of communication or inaccurate information provided by customer service representatives, leading to a failure to manage expectations effectively. The experience of receiving faulty or damaged goods also recurs in reviews, alongside frustrations with the exchange or refund process. Such experiences have led to customers feeling penalized for what they perceive to be the company's shortcomings. Additionally, there are mentions of unprofessional behavior by delivery personnel and an incident of perceived discriminatory behavior by a sales associate, which are serious concerns that negatively impact the company's reputation and could deter potential customers.

Frequently asked questions about Room & Board

Can I expect high-quality furniture and options for customization at Room & Board?

Yes, Room & Board is known for its high-quality furniture and a wide array of customization options. Customers can choose fabrics, finishes, and sizes to suit their individual preferences.

Are there any concerns I should be aware of regarding delivery and customer service?

Some customers have reported issues with delayed deliveries and unsatisfactory experiences with customer service, including problems with exchanges and refunds. Being proactive in communication with customer service may help alleviate some of these concerns.

How is the in-store experience at Room & Board?

Many customers report a positive in-store experience with knowledgeable and helpful staff, a broad selection of products, and an impressive showroom layout. However, some customers have had negative service interactions, so experiences may vary.

Recent customer reviews and testimonials for Room & Board

Room & Board
Bryan Licata
2-Star
a month ago
I’ve been buying furniture from this store for years but had a really bad experience recently. I went in to buy a couch and was greeted by a sales associate. The sales associate then proceeded to sit me down and dissuade me from buying the couch I was interested in. She also said condescending things to me and my girlfriend. Not quite sure what the sales tactic was but I ended up buying the couch from another company. Would recommend steering clear of this place for a bit.
Room & Board
Kyrie Anderson
2-Star
4 months ago
Room & Board is more than just a furniture store; it's an experience in design and quality that is truly second to none. From the moment you enter their showroom, you are immersed in a world of craftsmanship, style, and functionality. The first thing that struck me about Room & Board is the sheer beauty of their furniture. Each piece is thoughtfully designed with a perfect blend of form and function. Whether you're looking for a sleek and modern sofa or a classic, timeless dining table, they have something to suit every taste and space. But it's not just about aesthetics; it's also about quality. Room & Board takes pride in using sustainable materials and employing skilled artisans to create furniture that stands the test of time. The attention to detail and the commitment to sustainability are evident in every piece. What truly sets Room & Board apart is their dedication to customer service. The staff is incredibly knowledgeable and passionate about design, and they go above and beyond to help you find the perfect pieces for your home. Their design associates are experts at creating functional and stylish spaces tailored to your needs and preferences. The customization options at Room & Board are impressive, allowing you to select the fabrics, finishes, and sizes that best suit your vision. It's a level of personalization that ensures your furniture is a true reflection of your style. Moreover, Room & Board's delivery and customer support are impeccable. They make the process seamless and stress-free, ensuring that your furniture arrives in perfect condition and is set up to your satisfaction. In conclusion, Room & Board is not just a furniture store; it's a destination for those who appreciate well-crafted, beautiful furniture and exceptional customer service. It's where design dreams come true, and where you'll find pieces that you'll treasure for a lifetime. If you want to elevate your living space with quality, style, and sophistication, Room & Board is the place to go.
Room & Board
Emily Vince
2-Star
2 months ago
My partner and I had a really wonderful experience shopping at Room and Board -- I was feeling really overwhelmed shopping for my first home after making a few costly mistakes. We first stopped by and got really wonderful help from Mark McMenamin, who sent us home with lots of swatches and ideas. We went back for an appointment with Brittany Nern, and she was absolutely wonderful. She made the process feel fun. We shared measurements of the room with her, and she mocked up a few options to help us decide. With some feedback, she modified the renderings to achieve exactly the look we wanted. We just placed our order and feel really confident after all the support and also the generous refund policy in case something isn't exactly as we hoped. I definitely plan to come back to Room and Board for future furniture purchases. Thank you Brittany and Mark!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
282
reviews
Excellent
Good
Average
Fair
Poor

About Room & Board

Furniture Shops

Create a home you love at the Room & Board store in the SOMA neighborhood of San Francisco, CA. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our items are made in the U.S. from top-quality domestic and imported materials. And we’re proud to be a Certified B Corporation™.

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