Room & Board's reputation among customers is somewhat mixed, according to recent reviews. On the positive side, the company is lauded for its beautiful and high-quality furniture, impressive showroom experience, and expert customer service. Multiple reviewers express satisfaction with the design aesthetics, sustainable materials, and craftsmanship of the furniture. The knowledge and helpfulness of sales associates, in most cases, seem to contribute positively to the shopping experience, with specific staff members being praised by name. However, there is a notable subset of customers who have had negative experiences, primarily related to customer service post-purchase. Issues such as delivery delays, damaged products, and difficulties with returns and refunds have been highlighted, leading to frustration and dissatisfaction among these clients. Furthermore, one disturbing account of condescending and potentially discriminatory behavior by a staff member has been mentioned, which could significantly tarnish the company's image if such instances are perceived to be systemic. Overall, while Room & Board can boast a strong following of dedicated customers, it must address the notable service and delivery shortcomings to maintain and enhance its reputation.

Room & Board Reviews
Rated 4.4 based on 282 Reviews
685 7th St, San Francisco, CA 94103, United States
Furniture Shops | San Francisco, CA