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Rimmers Music School Edinburgh
Rimmers Music School Edinburgh

Rimmers Music School Edinburgh Reviews Summary

Music Schools | Edinburgh

What do customers say about Rimmers Music School Edinburgh?

As of Feb 28, 2024, 22 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 28, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
22
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Rimmers Music School Edinburgh's customer reviews analysis

Rimmers Music Edinburgh has fortified its reputation through demonstrable customer satisfaction, as reflected in recent reviews. The consistent praise for staff helpfulness and expertise, particularly for team members Pete and Richard, positions the company as knowledgeable and customer-centric. The store’s wide instrument selection, particularly pianos and keyboards—including acclaimed Yamaha products—and competitive pricing contribute positively to their market standing. Moreover, the personalized approach in recommending products that fit the customers' needs and budget is emphasized as exceptional. Despite the myriad positive reviews, there is a solitary complaint directed not towards Rimmers Music itself but to their chosen courier service. This implies that while the in-store experience exceeds expectations, logistical aspects such as delivery may require further scrutiny and improvement to align with the high standards of customer service demonstrated in the store.

Positive Feedback

Customer feedback indicates that Rimmers Music Edinburgh excels in several key aspects. The expertise and amiability of the staff, particularly employees named Pete and Richard, are consistently lauded, suggesting that customer service is a cornerstone of the business. Staff members are not only praised for their product knowledge but for their ability to connect with customers on a personal level, demonstrating genuine concern for the customer's interests and budget. The selection and quality of pianos and keyboards receive positive remarks as well, signifying a satisfying shopping experience for both seasoned musicians and beginners. Moreover, the ability to facilitate swift and accommodating delivery schedules, despite external logistics challenges, attests to their commitment to customer satisfaction.

Concerns and Threads

While overwhelmingly positive, customer feedback for Rimmers Music Edinburgh brings to light a singular area of dissatisfaction related to delivery. A customer's negative experience with the courier service TNT, which handles shipping for the store, detracts from the otherwise exceptional service provided by Rimmers. The frustration stemming from delivery delays and poor courier service reflects a mismatch between the high-quality in-store customer experience and the third-party logistics services. This suggests that Rimmers Music may need to re-evaluate their delivery partnerships or improve communication and contingency plans for when external issues impact their customers.

Frequently asked questions about Rimmers Music School Edinburgh

What brands of pianos and keyboards does Rimmers Music Edinburgh offer?

Rimmers Music Edinburgh offers a broad selection of pianos and keyboards, with a particular emphasis on Yamaha products, known for their quality and performance.

Can the staff at Rimmers Music help me choose an instrument suitable for my level and budget?

Yes, the staff at Rimmers Music Edinburgh are praised for their knowledge, friendliness, and ability to recommend instruments tailored to each customer's skill level and budget needs.

Should I be concerned about delivery issues when purchasing from Rimmers Music Edinburgh?

While the company has had positive feedback regarding in-store customer service and product selection, there have been isolated incidents of delivery issues due to their courier service provider. It’s recommended to discuss and confirm delivery options and arrangements with the store to ensure satisfaction.

Recent customer reviews and testimonials for Rimmers Music School Edinburgh

Rimmers Music School Edinburgh
Harry Cordon
5-Star
a year ago
I have never met such a pleasant Music Shop keeper like Pete before. How wonderful! Very welcoming and so helpful. Very knowledgeable about all the Yamaha products. Absolutely fantastic pianos and keyboards. Definitely highly recommend it here. A big thank you to Pete - I highly recommend to watch the piano scored movie Somewhere in Time with Christopher Reeve. Let me know in your reply if you enjoyed it and learnt the tune
Rimmers Music School Edinburgh
Emily Brown
5-Star
9 months ago
I had a fantastic experience purchasing my first piano from Rimmers Music on Elm Row. Richard couldn’t have been more helpful. He listened to my requirements, spoke me through options, played beautifully on each piano and recommended the best one for my budget and needs. Richard additionally contacted other shop owners, Pete and Ian (workshop), on his day off to reschedule an earlier delivery for me. Super customer service. I’d highly recommend. I look forward to booking piano lessons here in the future. Thanks again Richard.
Rimmers Music School Edinburgh
Kevin Whelan
5-Star
11 months ago
If I could give this place 6 stars I absolutely would! They really do deserve it!! I first dealt with Richard, who couldn’t be any nicer and was very honest. He wasn’t the “typical sales man” who persuades you to buy the best of the best. He was really genuine and honest who was just looking out for your best interests on what you want and what will work best for you. You don’t get many people like that nowadays, but he was just fantastic. I spent a lot of time talking to Richard about the different types of pianos. I was probably in the shop for over an hour chatting with him. It was very enjoyable and the conversation was just flowing. That’s exactly what you want! The following week, after having a think about what piano I wanted, I ended up buying the Clavinova 725. I wasn’t expecting the piano until mid April, but I got an email from Pete about 1 month before the due date informing me that they now have it in stock which was absolutely fantastic! I was now corresponding with Pete through email about delivery dates etc. He was the same as Richard, he couldn’t be any nicer. We arranged a delivery date and my piano was expected to be delivered the next working day. My piano unfortunately didn’t come on that expected day, so I informed Pete about this and he was on the case like a bad rash. He was on the ball, chasing the couriers about it and keeping me in the loop about what was going on. He was very apologetic but I was completely fine with it because I knew they weren’t at fault. Pete and Richard did their jobs perfectly. The fault was with the courier company. Anyway, I got my piano the next day and I haven’t stopped playing it since! Safe to say that I will definitely be using Rimmers again and would highly recommend them to anyone! Seriously, I can’t praise these guys enough! Next time I’m in the area I will be popping in to say hello! 1000/10 guys! If only there were more guys like you around providing customer service like that! Spot on!
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
22
reviews
Excellent
Good
Average
Fair
Poor

About Rimmers Music School Edinburgh

Music Schools

Being right in the middle of Scotland's bustling capital city, our Edinburgh store is very easy to find. To make it even easier, click through to the map across where you can get directions straight from your front door!We are round the corner from the extremely picturesque Royal Terrace Gardens, on the North East Edge of the New Town area of Central Edinburgh. Being in a city centre means there is an abundance of parking in all directions, including ample street parking right outside our store. We're also just an 11 minute walk from Edinburgh Waverley train station with a main route bus stop right outside our shop, so getting to us couldn't be easier!Complete with a music school to teach you how to play we offer it all!

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