Rimmers Music Edinburgh has fortified its reputation through demonstrable customer satisfaction, as reflected in recent reviews. The consistent praise for staff helpfulness and expertise, particularly for team members Pete and Richard, positions the company as knowledgeable and customer-centric. The store’s wide instrument selection, particularly pianos and keyboards—including acclaimed Yamaha products—and competitive pricing contribute positively to their market standing. Moreover, the personalized approach in recommending products that fit the customers' needs and budget is emphasized as exceptional. Despite the myriad positive reviews, there is a solitary complaint directed not towards Rimmers Music itself but to their chosen courier service. This implies that while the in-store experience exceeds expectations, logistical aspects such as delivery may require further scrutiny and improvement to align with the high standards of customer service demonstrated in the store.
Customer feedback indicates that Rimmers Music Edinburgh excels in several key aspects. The expertise and amiability of the staff, particularly employees named Pete and Richard, are consistently lauded, suggesting that customer service is a cornerstone of the business. Staff members are not only praised for their product knowledge but for their ability to connect with customers on a personal level, demonstrating genuine concern for the customer's interests and budget. The selection and quality of pianos and keyboards receive positive remarks as well, signifying a satisfying shopping experience for both seasoned musicians and beginners. Moreover, the ability to facilitate swift and accommodating delivery schedules, despite external logistics challenges, attests to their commitment to customer satisfaction.
While overwhelmingly positive, customer feedback for Rimmers Music Edinburgh brings to light a singular area of dissatisfaction related to delivery. A customer's negative experience with the courier service TNT, which handles shipping for the store, detracts from the otherwise exceptional service provided by Rimmers. The frustration stemming from delivery delays and poor courier service reflects a mismatch between the high-quality in-store customer experience and the third-party logistics services. This suggests that Rimmers Music may need to re-evaluate their delivery partnerships or improve communication and contingency plans for when external issues impact their customers.
Rimmers Music Edinburgh offers a broad selection of pianos and keyboards, with a particular emphasis on Yamaha products, known for their quality and performance.
Yes, the staff at Rimmers Music Edinburgh are praised for their knowledge, friendliness, and ability to recommend instruments tailored to each customer's skill level and budget needs.
While the company has had positive feedback regarding in-store customer service and product selection, there have been isolated incidents of delivery issues due to their courier service provider. It’s recommended to discuss and confirm delivery options and arrangements with the store to ensure satisfaction.
Being right in the middle of Scotland's bustling capital city, our Edinburgh store is very easy to find. To make it even easier, click through to the map across where you can get directions straight from your front door!We are round the corner from the extremely picturesque Royal Terrace Gardens, on the North East Edge of the New Town area of Central Edinburgh. Being in a city centre means there is an abundance of parking in all directions, including ample street parking right outside our store. We're also just an 11 minute walk from Edinburgh Waverley train station with a main route bus stop right outside our shop, so getting to us couldn't be easier!Complete with a music school to teach you how to play we offer it all!
