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Restland Funeral Home And Cemetery
Restland Funeral Home And Cemetery

Restland Funeral Home And Cemetery Reviews Summary

Funeral Directors | Dallas, TX

What do customers say about Restland Funeral Home And Cemetery?

As of Feb 19, 2024, 580 customers have reviewed this business and rated it 3.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.9
/5
580
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Restland Funeral Home And Cemetery's customer reviews analysis

The reviews paint a mixed but predominantly positive picture of Restland Funeral Home, Cemetery & Crematory. A number of customers praise the establishment for its caring, professional, and supportive staff, commending individuals by name for their exceptional service during times of grief. There are mentions of staff being accommodating to cultural and religious practices, and of the organization being welcoming and sincere in its dealings. Repeated positive feedback centers on professionalism, attention to detail, and a comforting environment, suggesting a high level of overall customer satisfaction. However, there are notable criticisms as well, with one particularly negative review highlighting a lack of empathy, professionalism, and respect for a customer's late father and his ashes, describing the experience as extremely disappointing. This negative review stands in stark contrast to the positive feedback, implying instances of service inconsistency and suggesting an area for improvement in customer communication and the handling of sensitive matters.

Positive Feedback

Positive customer experiences with Restland Funeral Home are largely characterized by individualized attention and compassionate service. Many reviewers express gratitude for the professionalism shown by the staff, who are frequently mentioned by name, indicating a strong personal impact. Specific aspects of service such as transparent communication, cultural sensitivity, prompt responsiveness to inquiries, and flexibility in accommodating changes are highlighted as particularly noteworthy. Positive feedback recurrently mentions the respectful treatment of both the deceased and the bereaved, offering solace during difficult times. The aesthetic maintenance of the cemetery and the willingness to assist with any issues contribute to a comforting atmosphere for those visiting loved ones' resting places.

Concerns and Threads

Challenges at Restland Funeral Home are primarily centered around individual experiences of perceived indifference and lack of respect during highly sensitive times. Among the complaints is a marked disappointment in responsiveness, with reports of delayed email communications and difficulties in contacting staff members. A particularly distressing account involves the handling of ashes, suggesting a need for greater care in such delicate operations. This review stands out as particularly significant, especially given the contrast with other positive experiences, and signals that while many find solace in Restland's services, lapses in service and empathy can significantly mar the company's reputation and the overall customer experience.

Frequently asked questions about Restland Funeral Home And Cemetery

Can Restland Funeral Home accommodate specific cultural and religious funeral practices?

Yes, Restland Funeral Home has received positive feedback for being sensitive and accommodating to diverse cultural and religious practices. They seem to have staff who are knowledgeable and respectful of different customs, ensuring that these preferences are honored during the funeral service process.

How responsive is Restland Funeral Home to inquiries and changes during the funeral arrangement process?

Reviews suggest that Restland is generally responsive and accommodating when it comes to inquiries and last-minute changes during the funeral arrangements. However, there have been isolated instances of slow email responses and difficulties in reaching specific staff members, indicating that responsiveness may vary.

Does Restland provide a supportive and respectful environment during the cremation process?

Many reviewers have praised the caring and respectful environment provided by Restland, particularly highlighting the professionalism of staff during the cremation process. Despite this, there have been concerns raised regarding the respectful handling of ashes, so it is advisable to communicate any specific concerns or needs in this area clearly with the staff.

Recent customer reviews and testimonials for Restland Funeral Home And Cemetery

Restland Funeral Home And Cemetery
Shelby Nava
1-Star
2 days ago
I recently had the unfortunate experience of using Restland Funeral Home for my fathers cremation. To say that I was disappointed and dissatisfied with their services would be an understatement. I called Restland to get a quote on the cremation and I was asked what my budget was. I have never had to make the arrangements for something like this, and just did a quick google search on the cost of cremation services. And based off the way I was treated, it made it clear that they were only interested in making a profit rather than providing quality services. The staff at Restland Funeral Home seemed disinterested and unprofessional. They were not very responsive to my inquiries and did not seem to have a sense of empathy towards our loss. It almost felt like they were going through the motions without any genuine care or concern. I would ask a question in an email, and it would take 2-3 days to receive a response. I also tried to contact my funeral director by work and cell phone and could not reach her. Finally, I expressed my frustration about the responses because I received a "Per my email above" email. And the manager did contact me AFTER I picked up my fathers remains. But the most unforgivable aspect of our experience with Restland Funeral Home was their lack of respect about my fathers ashes. There was ash left on the outside of his urn and on the table after we went through the paperwork that was necessary. They did offer to pay for the permanent urn my father was placed in. Overall, my experience with Restland Funeral Home was extremely disappointing and I would not recommend their services to anyone. It is a shame that during such a difficult time, we had to deal with such incompetence and lack of compassion. I urge others to avoid this funeral home and find a more reputable and caring establishment for their loved ones.
Restland Funeral Home And Cemetery
Tony Han
1-Star
a week ago
My mom's service was on 1/27/24 - P.T. Nguyen. Our overall experience with Restland was great! The following folks helped us out thoroughly during the funeral service process and were all sincere, helpful, professional and kind: Key Bailey, Allison Williams, Hillary Abram-Clay, Jennifer Hannon, and Chris from the Restland Crematory. All of the staff including individuals at the front desk were great to work with during our time of grief. Our family is grateful for their help and assistance.
Restland Funeral Home And Cemetery
Nazim Parupia
1-Star
a week ago
Kirk did a great job helping me and my parents. He was transparent with all the information he provided and helped us understand all the ins and outs of the process. He also understood our culture and religious ways, so that was great to see. Restland has been helpful to me and my extended family so I’m happy that we were able to work together.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.9
/5
580
reviews
Excellent
Good
Average
Fair
Poor

About Restland Funeral Home And Cemetery

Funeral Directors

Restland is one of the largest complete-care funeral services providers in the southwest with a funeral home, cemetery and onsite crematory. Located northeast of downtown Dallas, Restland Funeral Home & Memorial Park is proud of the reputation we've built on quality, sincerity and trust with services that honor the life of every individual.

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