Overall, Prestige Automotive NY receives predominantly positive feedback from customers, with many highlighting staff professionalism, efficiency, and honesty. Several reviewers mention repeat visits spanning decades, and gratitude is expressed for clear communication and the willingness of staff like John and Mike to address customer needs. Criticisms are infrequent but focused on perceived upselling and pricing disputes, with a single customer citing dissatisfaction over a service refusal.
Key themes include the knowledgeable and engaged team, fair and transparent billing practices, and attention to detail. Staff members are frequently named for their courteous demeanor, care for client vehicles, and willingness to assist beyond expected roles, such as alerting customers to delays or mistakes. Customers note the shop’s busy nature and longer-than-quoted wait times but rarely see these as major deterrents. Honest corrections in invoicing and acts of kindness, like providing tea to waiting guests, are also commonly mentioned.
In summary, Prestige Automotive NY is regarded as a reliable, community-oriented auto shop in Harlem. Customers frequently cite trust in the company’s work and return for ongoing maintenance and repairs, reinforcing Prestige Automotive NY’s positive standing in the New York City area. Service consistency, ethical billing, and staff approachability are reputation strengths for this business.
Key themes include the knowledgeable and engaged team, fair and transparent billing practices, and attention to detail. Staff members are frequently named for their courteous demeanor, care for client vehicles, and willingness to assist beyond expected roles, such as alerting customers to delays or mistakes. Customers note the shop’s busy nature and longer-than-quoted wait times but rarely see these as major deterrents. Honest corrections in invoicing and acts of kindness, like providing tea to waiting guests, are also commonly mentioned.
In summary, Prestige Automotive NY is regarded as a reliable, community-oriented auto shop in Harlem. Customers frequently cite trust in the company’s work and return for ongoing maintenance and repairs, reinforcing Prestige Automotive NY’s positive standing in the New York City area. Service consistency, ethical billing, and staff approachability are reputation strengths for this business.
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