Planet Fitness Reviews

Planet Fitness appears to have built a generally positive reputation, leveraging an approachable atmosphere and a strong commitment to customer service. Reviewers frequently underscore the courteous nature of both staff and clientele, the minimal wait times for equipment, and the variety of workout options available. The staff, including night crew members such as Martinez and Cam, are frequently mentioned for their hard work and motivational support. Customers also appreciate the gym's cleanliness, a testament to staff diligence, and the 24-hour weekday accessibility. However, there are consistent concerns regarding some staff interactions that may diminish the brand's reputation for a 'judgement-free zone'. Issues such as rudeness, unprofessional behavior, and inadequate customer service have been reported, casting a shadow on an otherwise positive sentiment. Additionally, concerns about equipment, like the absence of removable barbells, and facility maintenance such as parking lot conditions have been noted.

We are Planet Fitness. Home of Big Fitness Energy™.At Planet Fitness, we believe no one should suffer from Low E. You know…that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.