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Pinnacle Auto Repair And Tires Reviews

Rated 4.5 based on 620 Reviews

1119 Catharine St, Philadelphia, PA 19147, United States

Car Garages | Philadelphia, PA

Published on
February 27, 2024
Last updated
March 13, 2024

Reviews Summary

Pinnacle Auto Repair and Tires' reputation, as per the latest reviews, appears mixed with some customers lauding the quality of service and customer experience, while others criticize the pricing policies. Positive feedback indicates appreciation for the friendly and accommodating nature of the staff, and the professionalism with which services are rendered. The ability to schedule same-day appointments and the provision of helpful and straightforward communication by the team are also noted as strengths. Conversely, pricing is a point of contention among some reviewers, with several customers expressing discontent about being overcharged for services like oil changes, air filters, and car inspections. Instances of inefficiency are highlighted by a customer who had to visit multiple times before receiving service, and overall, it seems the company's perceived trustworthiness is undercut by frustrations over cost.

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What Customers Are Saying About Pinnacle Auto Repair And Tires?

Trustguide uses AI to extract key phrases from reviews about Pinnacle Auto Repair And Tires and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pinnacle Auto Repair And Tires's customers had a positive experience.

Positive
Neutral
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Pinnacle Auto Repair And Tires Ratings

4

As of Based on 620 revies as of Feb 27, 2024

Pinnacle Auto Repair And Tires Score

As of Based on 620 revies as of Feb 27, 2024

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Customer Reviews

As of Mar 13, 2024, 620 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Pinnacle Auto Repair And Tires's publicly available reviews View source

Jake Todd rated Pinnacle Auto Repair And Tires 4 stars
a week ago
Their service is really good. I was able to drop my car off for inspection which they held overnight to complete in the morning. That was appreciated. 4 stars because you certainly have to pay for it. They quoted me $180 dollars for an oil change and $120 for an air filter. The most expensive oil I can find online is $60 for 5 quarts. If the oil change takes 15 minutes that indicates nearly $500/hour in labor. A bit further than steep if you ask me.
Natalie Plana rated Pinnacle Auto Repair And Tires 4 stars
2 weeks ago
Superb service. Accommodated a same-day car inspection without an appointment. Friendly and efficient. I’ve been going to them for 6 years and wouldn’t change it
Larnie Yuson rated Pinnacle Auto Repair And Tires 4 stars
2 weeks ago
I want to take a moment to recognize Noah at Pinnacle for his outstanding customer service. I needed to order a specialty tire at the last minute. His kindness and attentiveness to my situation were very meaningful to me and made the stress of having a flat tire while visiting from out of town less of an ordeal. Very thankful!

Frequently Asked Questions About Pinnacle Auto Repair And Tires

Can I expect same-day service for car inspections at Pinnacle Auto Repair and Tires?

Many customers report being able to schedule same-day appointments for car inspections, but it is recommended to call ahead to confirm availability.

Does Pinnacle Auto Repair and Tires accommodate special requests, such as ordering specialty tires?

Yes, customers have had positive experiences with Pinnacle accommodating special requests, including ordering specialty tires and attending to last-minute needs.

Are there concerns about overcharging for services at Pinnacle Auto Repair and Tires?

Some reviews mention concerns regarding overcharging for various services, including routine inspections, oil changes, and replacement parts. It is advisable for prospective customers to inquire about pricing and potentially get quotes from other shops for comparison.

About Pinnacle Auto Repair And Tires

Car Garages

Pinnacle Auto Repair and Tires has been located at 1119 Catharine St. in Philadelphia, PA for the last 35 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.Pinnacle Auto Repair and Tires has been serving the automotive repair and new tire needs of customers in Rittenhouse Square, Bella Vista, and other surrounding neighborhoods of Philadelphia.At Pinnacle Automotive, we have been keeping our customers’ cars running like new from the same location since 1984. Whatever your auto repair and service needs are, trust the Pinnacle Automotive team – owner Mark Ogborn.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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