Photobox Group Reviews

Overall sentiment for Photobox’s digital printing service is predominately negative, based on the ten provided reviews. Customers consistently mention issues with delivery failures, unresolved order problems, and a lack of effective communication when contacting support channels such as live chat and email. While one reviewer describes a positive experience, the majority describe delays, mismanagement, and inadequate responses from staff. Common feedback includes claims of late deliveries, lost parcels, and orders arriving in incorrect locations. A repeated concern is the unresponsiveness or dismissive attitude of customer service representatives, with several reviewers stating that queries are marked as resolved without resolution or that they received abrupt responses from staff. There are also reports of quality issues such as poorly cut photos and products not matching online previews. Ultimately, Photobox’s reputation among these reviewers is largely characterized by unreliability and weak customer service. Despite one account praising professional results and responsive support, the general perception within the UK and international markets appears to be one of dissatisfaction with both product delivery and problem resolution processes.

Photobox is a digital printing company that offers customizable products such as photobooks, canvases, magnets, and prints. Customers can design products online or via a mobile app, uploading personal images and arranging them for professional printing and home delivery.

The company operates using an online ordering system where users submit and pay for their customized products through the website or app. Once orders are processed, items are manufactured and distributed via parcel carriers. Customer support is provided through live chat, email, and phone channels.