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Pets At Home Speke Reviews

Rated 4.4 based on 715 Reviews

Pet Shops in Liverpool

New Mersey Retail Park, Speke Rd, Speke, K3 L24 8QB

Published on
July 14, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Pets At Home Speke's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pets At Home Speke?

Trustguide extracts key phrases from reviews about Pets At Home Speke and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 715 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Pets At Home Speke's publicly available reviews View source

Clare Sharrock rated Pets At Home Speke 5 stars
a month ago
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It was great 👍 👌 ☺️ 👏the staff are very friendly and helpful and very pleasant and very generous and very grate
Devyn Marah rated Pets At Home Speke 5 stars
2 days ago
Everythinf was tidy. Great selection. Will be going back for fish tank an fish
Yvonne Kenealy rated Pets At Home Speke 5 stars
2 days ago
Went there a few weeks ago..saw.a dog getting very missed treated in the groomers room I asked for the manager. He was absolutely horrible to us.didnt believe a word we said.i waited outside for the dogs owner explained to her what had happened she was very greatful. Please never take your fur babies to pets at home anywhere. For all you people saying the grooming department is great.how do you know its great.there are no cctv in that room.i know what I saw there is no way my dogs would got there The groomers are not even qualified Good luck going there its your dogs I feel sorry for.!!!!!!!!

Reviews Summary

The overall company reputation of Pets at Home Speke is mixed based on the recent reviews. While many customers commend the store for its friendly and helpful staff, wide selection, and the cleanliness of the store, there is a concerning complaint regarding the treatment of animals in the grooming area, which has impacted the perception of some clientele. The varying feedback ranges from positive shopping experiences and appreciation for the variety of products available, to serious customer service and animal welfare concerns. Recurring positive elements include the cleanliness of the store, the range of product offerings, and the helpfulness of the staff. However, the alleged mistreatment incident and the responsiveness of the management to such claims form a negative impression that could overshadow the positives and play a substantial role in influencing potential customer decisions.
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Frequently Asked Questions About Pets At Home Speke

Are the grooming services at Pets at Home Speke provided by qualified staff?

A review raises concerns about the qualifications of the grooming staff, suggesting dissatisfaction with the service provided. However, the overall qualifications of the grooming team have not been confirmed in these reviews.

Can I find products for various types of pets at Pets at Home Speke?

Yes, customers report that Pets at Home Speke offers a wide variety of products for different types of pets, ranging from budget to higher-priced items, including tropical fish.

Is it possible to shop with my pet at Pets at Home Speke?

Yes, shoppers have had positive experiences walking inside the store with their pets and have found the staff to be helpful and welcoming to both humans and animals.

About Pets At Home Speke

Pet Shops
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.