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Pets At Home Sheldon Reviews

Rated 4.5 based on 674 Reviews

Green Retail Park, Wells, Coventry Rd, Birmingham B26 3JA

Pet Shops | Birmingham

Published on
July 14, 2024
Last updated
July 14, 2024

Reviews Summary

The overall reputation of Pets at Home Sheldon is reflected positively in the reviews, denoting a notably favorable customer experience. Staff professionalism, knowledge, and friendliness are recurrent themes in customer feedback. Reviewers frequently commend the helpfulness and attentiveness of the team, specifically highlighting instances of staff going above and beyond to assist with product selection and provide educational interactions with the animals in the store. A recent refurbishment is also mentioned, contributing to the store's appealing ambiance. A single instance of dissatisfaction arises from a disagreement with store policy, which appears to be an isolated issue rather than a common trend. Overall, the consistency of positive staff interactions and quality of service suggests a strong company reputation and a customer-centric culture at this particular branch.
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What Customers Are Saying About Pets At Home Sheldon?

Trustguide uses AI to extract key phrases from reviews about Pets At Home Sheldon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Pets At Home Sheldon's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Pets At Home Sheldon Ratings

5

As of Based on 674 revies as of Jul 14, 2024

Pets At Home Sheldon Score

90%

As of Based on 674 revies as of Jul 14, 2024

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Customer Reviews

As of Jul 14, 2024, 674 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Pets At Home Sheldon's publicly available reviews View source

Amanda Pettman rated Pets At Home Sheldon 5 stars
2 months ago
I have just been in to buy Bobby a harness. Anish was very helpful and attentive. This is my nearest Pets at Home and have always had excellent service from all staff no matter when I have been in or required advice. Keep up the good work! 👍
Mik'ail rated Pets At Home Sheldon 5 stars
5 months ago
The staff here are so nice !! The young female worker let my daughter watch her feed the guinea pigs and help , then after was speaking to my kids about animals . There always really friendly and to be honest don't get paid enough for what they do . The store has had a refurb so looks very nice also
Robski. P rated Pets At Home Sheldon 5 stars
5 months ago
If I could give 10 stars I would ✨️ this store is absolutely brilliant but even better than the products the staff are amazing, always very happy and ready to help, they offer you help all the time if you get lost looking for anything, they know alot about animals so any questions are answered 😊 the guy had a notebook with all nutritional information on all the foods they sell and look on your app for discounts, they really go above and beyond at this store and after visiting a fair few this sheldon branch outshine them all.

Frequently Asked Questions About Pets At Home Sheldon

Are Pets at Home Sheldon staff knowledgeable about pet care?

Yes, multiple reviews indicate that the staff at Pets at Home Sheldon are knowledgeable, not only about the products they sell but also about animal nutrition and care, often providing valuable advice and recommendations to customers.

Can I expect a good variety of healthy live animals at Pets at Home Sheldon?

Customers have reported positive experiences with the live animals at Pets at Home Sheldon, mentioning that the fish are healthy, vibrant, and are offered with helpful advice on their care.

Does Pets at Home Sheldon have a customer-friendly return or exchange policy?

While the reviews provided do not specifically mention a return or exchange policy, the overall high satisfaction with customer service suggests that the store likely addresses return or exchange issues in a customer-friendly manner. It's recommended to contact the store directly for specific policy information.

About Pets At Home Sheldon

Pet Shops
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.