Pets at Home Newbury South Reviews

Customer sentiment for this Pet Shop is mixed, with notable variation among experiences. Several reviewers commend the friendliness and expertise of team members, mentioning staff by name such as Hanif, Sarah, Natasha, and Siena for their helpfulness and professionalism across store and veterinary services. However, there are recurring difficulties around organization and staff attitude in the grooming section, along with complaints regarding pet care standards and service at the till.

Prominent positive themes include knowledgeable advice when choosing pets or products, problem-solving around hard-to-find items, and positive vet interactions described as patient and thorough. Upselling initiatives and use of loyalty apps were also received well by some shoppers. Negative feedback clusters around customer service inconsistency—particularly rudeness and sluggishness at point of sale—and operational miscommunication, especially in the grooming department. Concerns about animal welfare and hygiene, particularly with visible dead fish in tanks, are also present.

Overall, this Pet Shop is perceived as offering strong value through helpful individual staff and a wide product selection, but reputation is undermined by inconsistent customer service and questions about pet welfare. The business is recognized in the local community for accessible veterinary support and personalized advice, yet improvements in staff training and facility standards could enhance their reputation.

The company operates as a pet shop, providing a wide array of products and services related to pet care. Offerings include pet food, accessories, grooming services, and an in-store veterinary clinic. Customers can purchase items for various animals, including dogs, cats, rabbits, and fish, and access grooming and vet consultations in person.

Operations involve a physical retail location with dedicated staff members who support processes such as pet adoptions, animal care advice, product selection, and scheduled grooming or veterinary appointments. The store features specialized departments for pets, aquatics, and veterinary care. Transactions and service bookings are handled both at the counter and through digital loyalty apps promoted by staff.