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Peter Vardy Bmw Edinburgh Reviews

Rated 4 based on 652 Reviews

20C Seafield Rd E, Edinburgh EH15 1ED

Car Dealerships | Edinburgh

Published on
April 12, 2024
Last updated
April 12, 2024

Reviews Summary

Based on the customer reviews, Peter Vardy BMW Edinburgh exhibits a mixed company reputation. The dealership garners praise for its professionalism, clean facilities, and for providing a positive experience, with specific commendation for their sales and after-sales services. Repeated compliments reference the friendliness and enthusiasm of the staff, transparency in service costs, and efficient communication during vehicle recalls. However, the reviews also reveal significant customer service issues, including unfulfilled promises, poor communication regarding services and warranties, lack of readiness in car presentation, administrative transparency, and inadequate handling of software issues. Such divergent experiences signify procedural inconsistencies that have a direct impact on the company's overall reputation.
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What Customers Are Saying About Peter Vardy Bmw Edinburgh?

Trustguide uses AI to extract key phrases from reviews about Peter Vardy Bmw Edinburgh and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Peter Vardy Bmw Edinburgh's customers had a positive experience.

Positive
Neutral
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Peter Vardy Bmw Edinburgh Ratings

5

As of Based on 652 revies as of Apr 12, 2024

Peter Vardy Bmw Edinburgh Score

As of Based on 652 revies as of Apr 12, 2024

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Customer Reviews

As of Apr 12, 2024, 652 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Peter Vardy Bmw Edinburgh's publicly available reviews View source

Stephen Tuckey rated Peter Vardy Bmw Edinburgh 5 stars
3 days ago
I recently went in for a job interview and was astonished with the level of professionalism and care for the customers. The dealership was clean and well presented with facilities to keep the children entertained and excited for there visit. The members of staff I had contact with were all super friendly, enthusiastic and professional. The team have good morals and attitude towards the customers. great job keep up the good work.
Graham Crane rated Peter Vardy Bmw Edinburgh 5 stars
a week ago
Useless dealership. Will promise you XYZ and not deliver. Dealt with 5 (five!) different people over a one week period while buying an m340d. Missed handover date for stupid reasons. Promised to refurbish all four wheels which weren’t done. No sign of m&s voucher used as a sales tool despite 3 attempts to chase it up and being told it’ll be sorted. All the promises without any actual action. Shower of amateurs and wouldn’t deal with again. In contrast, Peter Vardy Porsche great to do business with.
Billy Main rated Peter Vardy Bmw Edinburgh 5 stars
a week ago
Being a huge BMW fan, I’m more than happy to say that Peter Vardy is the dealer of choice for me. Fantastic sales and after sales service. I’ve had three vehicles from this dealer, with zero issues. I wouldn’t go anywhere else.

Frequently Asked Questions About Peter Vardy Bmw Edinburgh

How does Peter Vardy BMW Edinburgh handle car recalls?

Peter Vardy BMW Edinburgh generally provides communication and support during recall procedures, including vehicle pick-up and drop-off services. They conduct complementary health checks and offer cleaning services. However, experiences may vary, and some customers have reported lack of courtesy cars during recall services.

Are there any special facilities available at the dealership for families with children?

Yes, the dealership is equipped with clean facilities and has provisions to entertain children during visits, ensuring a comfortable experience for family-oriented customers.

Can I expect all promised services and offers to be fulfilled when purchasing a car from Peter Vardy BMW Edinburgh?

While some customers have had positive experiences with sales and service offers, there have been instances where promises such as vehicle refurbishments and voucher deliveries were not met. It's advisable to ensure clear communication and confirmation of all services and offers at the time of purchase.

About Peter Vardy Bmw Edinburgh

Car Dealerships
A leading BMW dealer in Edinburgh. At Peter Vardy we’re a young, vibrant company and can offer a wide range of facilities and vehicles to make motoring easy for you. Available for you to browse online or test drive today at our BMW Edinburgh dealership is the entire range of New BMW cars, including 1, 2, 3, 4, 5, 6, 7 Series and xDrive range.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.