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Pest Solutions

Pest Solutions Reviews Summary

Rated 5 Star based on 118 Reviews

TrustScore®
A+
A
B
C
D
F
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Trustguide®
Overall Rating
5
/5
118
reviews
Excellent
Good
Average
Fair
Poor
Published on
February 10, 2024
Last updated
March 13, 2024

What do customers think about Pest Solutions?

An assessment of the latest reviews for Pest Solutions reveals a robust company reputation underscored by overwhelmingly positive customer experiences. The recurring theme in the feedback is the professionalism, knowledge, and promptness exhibited by the service professionals, particularly Clara, who receives multiple commendations. The company's responsiveness is lauded, with technicians reportedly attending to pest issues with impressive immediacy. The thoroughness and detailed approach of the technicians stand out, alongside their commitment to deliver not just immediate relief but also long-term solutions. While there is a strong emphasis on effective communication and customer education, an isolated negative incident involving accidental property damage during a service call highlights potential areas for improved care during operations. Nonetheless, the swift offer to redress the damage indicates accountability, mitigating the impact on the company's reputation.

Positive Feedback

Positive aspects from the customer feedback for Pest Solutions concentrate on the technicians' expertise and customer service. Specific praise is directed towards Clara for her prompt responses, comprehensive treatment plans, and regular follow-up visits, enhancing customer confidence in the resolution of their pest issues. The meticulous nature of the service, including thorough inspections, detailed explanations, and proactive communication via text updates, has strengthened customer trust. Additionally, observers appreciate the conscientious and personable demeanor of the technicians, which contributes to the company's high recommendation rates. The ability to deliver immediate results, coupled with diligent aftercare and safety considerations, especially for pets, reinforces the company’s client-centered approach and dedication to exceeding customer expectations.

Concerns and Threads

While the feedback for Pest Solutions is predominantly positive, there are minimal negative remarks that require attention. A notable concern comes from an incident where a technician inadvertently caused property damage by putting his foot through a light fitting in a client's loft. Though this event is isolated and the technician's prompt commitment to repairing the damage is commendable, it highlights the importance of carefulness in the execution of pest control services to prevent accidents. Ensuring service professionals are fully aware and trained to avoid such situations could further minimize the likelihood of a reoccurrence and preserve the company's sterling reputation.

Frequently asked questions about Pest Solutions

What can I expect in terms of responsiveness if I have an urgent pest issue?

Based on recent reviews, Pest Solutions is known for their prompt response to pest issues. Technicians, like Clara, are often praised for their speed in attending to problems, sometimes within less than 24 hours of initial contact.

Are Pest Solutions' technicians knowledgeable and thorough?

Customer feedback consistently emphasizes the knowledge and thoroughness of Pest Solutions' technicians. They are described as highly professional, offering clear explanations of their processes and focusing on both immediate and long-term pest control solutions.

How does the company handle unexpected incidents during service?

In the rare event of an incident, such as accidental property damage, Pest Solutions' professionals have demonstrated accountability by offering to repair any damages. This suggests a commitment to customer satisfaction and responsibility.

What are customers saying about Pest Solutions

Pest Solutions
Christine Marshall
5-Star
2 weeks ago
I needed a quick response and solution to my invasion of mice and that’s exactly what I got. Less than 24 hours later, Clara arrived to help me. Clara is delightful and took time to explain everything she was doing. She made 4 visits in total and as a result of measures she took, I feel confident that my uninvited guests are no more. Relieved and happy to say that my rodent problem was dealt with promptly and efficiently. Couldn’t ask for more!
Pest Solutions
Mage Rolin
5-Star
2 weeks ago
Can't recommend this company enough If you have any mice issues, Clara is the go-to person. She's highly professional and with a great deal of knowledge about treatments and solutions. On her first visit, she checked the house thoroughly to identify the access points, then discussed different options and set up different measures. She also took photos to evaluate the progress and kept me posted on what was going on and why. No need to mention that she caught the mouse! Honestly, professionals like her are what makes a difference!
Pest Solutions
Keith Smith
5-Star
3 weeks ago
Really good service - office took our call quickly and explained everything really clearly, and then we heard almost immediately from the technician to make an appointment to come and visit the next day. Clara was brilliant - she was very thorough and personable, and spent lots of time explaining what she was doing and gave us plenty of advice and guidance. She kept in contact by text throughout, and when she came for the planned follow-ups was very thorough again and couldn't do enough to help. Highly recommended.
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About Pest Solutions

Pest Control

Our Edinburgh team are here assist you with any Pest Control needs. Situated in Edinburgh, and servicing all of the East of Scotland we deliver a speedy, discrete and affordable range of pest control services. This local branch covers all of Edinburgh, Midlothian, East Lothian, West Lothian, Fife & Perthshire. Many years of experience in the pest industry equip our helpful team to respond quickly to get rid of any unwanted pest problems from within your home or business. Our team of Pest Bird Control Specialists are here to deliver the most effective solutions to deter and control bird species that are causing issues on buildings and structures. From Bird Netting and Bird Spikes to more specific Pest Bird Deterrents.

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