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Peoples Ford Bootle logo

Peoples Ford Reviews

Rated 4.4 based on 971 Reviews

Trinity Pk, Orrell Ln, Bootle L20 6PD

Car Dealerships | Liverpool

Published on
April 9, 2024
Last updated
April 9, 2024

Reviews Summary

A comprehensive evaluation of recent customer reviews for Peoples Ford Bootle reveals a predominantly positive reputation for the dealership. Customers often praise the professional, proactive, and enjoyable experiences facilitated by sales representatives such as Joe, Michael Regan, and Adrian Stanley. The tailored customer service, including special attention to those purchasing through mobility schemes, and the supportive approach during the buying and service process have garnered appreciation, with customer experience depicted as surpassing expectations. Conversely, there are reports of suboptimal service experiences characterized by extended waiting times, absent amenities, and recurring technical issues. These negative experiences include a lack of courtesy vehicles and a 'lifeless' showroom, which detracts from the company's otherwise commendable service record.
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What Customers Are Saying About Peoples Ford?

Trustguide uses AI to extract key phrases from reviews about Peoples Ford and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Peoples Ford's customers had a positive experience.

Positive
Neutral
Negative

Peoples Ford Ratings

5

As of Based on 971 revies as of Apr 09, 2024

Peoples Ford Score

As of Based on 971 revies as of Apr 09, 2024

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Customer Reviews

As of Apr 09, 2024, 971 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Peoples Ford's publicly available reviews View source

Matt White rated Peoples Ford 5 stars
a month ago
The last Google review I left was about a transaction with an £175k Lamborghini, which was not good. This buying experience, however, for a Transit van through Joe, has restored my faith in salespeople & businesses - that they can provide a professional, proactive, & enjoyable experience. 5 stars, keep up the great work guys!
Clare Sandiford rated Peoples Ford 5 stars
3 weeks ago
Ordered via mobility BYD Atto 3 The staff couldnt have been more helpful but with no expectations or pressure... Collected car 6 weeks later and it's even better than i imagined. As new to the UK market (Peoples Liverpool is only 1 of 4 in Uk) they created a brand new area, marketing team to get real feedback and top management were chatting and learning from my hubby all about this new ev and his recommendations for knowledge. All in all, the mobility part was ridiculously easy. Staff super helpful. Collection felt special as did we.
Jackie Menzies rated Peoples Ford 5 stars
3 weeks ago
I have never dealt with a slower garage in my life, have you waiting 8 hours for your car with no options for courtesy car! Show room is lifeless with a vending machine that has been sold out the 3 times i have had to endure sitting waiting! No option for a drink not even water!!! Not to mention the small fact they have seemingly forgotten how to fix cars my car has been in three times for same fault! I starting to believe the phrase If you can't afford by a Ford! Shocking representation of the company!

Frequently Asked Questions About Peoples Ford

Does Peoples Ford Bootle provide a courtesy car during servicing?

According to customer reviews, availability of courtesy cars may be an issue, as there have been instances where customers did not receive a courtesy car during extended service periods.

Is the customer service at Peoples Ford Bootle generally well-reviewed?

Yes, the customer service, particularly from sales representatives, has received high praise for their professional, proactive, and attentive nature, making the buying process enjoyable for many customers.

Are there any facilities for customers to wait in during vehicle service at Peoples Ford Bootle?

Customers have pointed out that the showroom lacks amenities, with a 'lifeless' environment and a vending machine often out of stock. The dealership is currently criticized for not providing a comfortable waiting area.

About Peoples Ford

Car Dealerships
Specialist in the sale and servicing of Fords, including the entire range of new vehicles.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.