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Peerless Events And Tents Reviews

Rated 4.7 based on 93 Reviews

3800 W 11th St, Houston, TX 77055, United States

Events & Venues | Houston, TX

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Published on

April 28, 2024

Last updated

April 28, 2024

How was your experience with Peerless Events And Tents?

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Reviews Summary

Evaluating the company's overall reputation, Bright Event Rentals, operating as 'Peerless Events & Tents', receives predominantly positive customer feedback for their event services. Clients appreciate the beautiful venue setups and the aesthetics that contribute to successful events like weddings and baby showers. Effective communication and professionalism as exemplified by staff members, Courtney, Brian, Danny, Svea, Faye, and Annette, appear to be a strong suit of the company. They are praised for their responsiveness and attentiveness to customer needs, often going the extra mile to accommodate last-minute requests. However, there are concerns regarding the ease of access to venues, the physical conditions within the rented spaces, and interactions with staff. Difficulties with navigation and entrance procedures, poor acoustics, and experiences with third-party service providers affect customer satisfaction. Equipment reliability is another recurring issue, with reports of rented heaters being faulty. Despite these challenges, the majority of clients report a willingness to rehire the company's services for future events.

What Customers Are Saying About Peerless Events And Tents?

room and pool view are lovely

Brian was great to work with

Danny and his team was amazing

everything was absolutely beautiful

The team is fast to respond

Everyone communicated so quickly

Faye and her staff were absolutely wonderful

the most amazing customer service

Thirdly, the acoustics are terrible

the initial girl who answered the phone was so rude

one of the three heaters we have rented has been faulty

driving reckless on the freeway

Trustguide uses AI to extract key phrases from reviews about Peerless Events And Tents and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Peerless Events And Tents's customers had a positive experience.

Positive

60%

Neutral

10%

Negative

30%

Peerless Events And Tents Ratings

As of Based on 93 revies as of Apr 28, 2024

Peerless Events And Tents Score

60%

As of Based on 93 revies as of Apr 28, 2024

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Customer Reviews

As of Apr 28, 2024, 93 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Peerless Events And Tents's publicly available reviews View source

Karen Hodges rated Peerless Events And Tents 4 stars

11 months ago

We rented a space at 7521 Edinger HB, CA. We had only three issues. One it is difficult to find because Google maps takes you to the back of the building. If you turn on Gothard Street you can reach front of the building. I would suggest someone writes Google maps to edit this! Second issue is there are 3 doors to open with code to get into the room. This “not allowing a door to be propped open” is ridiculous. IF your concerned re safety then you have a person stand there for the unloading process and help! It’s a nightmare unless everyone arrives at same time to help everyone else. The caterer comes, the balloonist comes, etc. I unloaded my SUV alone and I had to prop door open. Thirdly, the acoustics are terrible. We were shouting to hear one another. I don’t know why but suggest you try to improve that. The room and pool view are lovely. We had a great baby shower in spite of the small issues. I just feel I should share so maybe improvements can be made. I included a few photos to show how easy it was to decorate. Overall, it’s a great venue. Courtney was in touch with me whenever I emailed her. We got the code in plenty of time. I would suggest to Peerless that they discuss with the management at this apt building the issues #2 and #3. Thank you!

Tay Rob rated Peerless Events And Tents 4 stars

3 months ago

The initial girl who answered the phone was so rude BUT I later found out that Peerless uses a third party to answer phones. After learning this, I was reached out to by a Peerless employee and had a much better experience. They need to get rid of the third party that answers the phones.

Jeff Cranford rated Peerless Events And Tents 4 stars

3 months ago

We used Peerless at our daughters wedding on 3-6-21. The event was held at the McGovern Centennial Gardens and they did a fantastic job. Brian was great to work with for the entire process. Everything exceeded our expectations. A very professional experience.

Frequently Asked Questions About Peerless Events And Tents

What steps has Peerless taken to address navigation issues to event locations?

Peerless is aware of the difficulties that some customers have faced with digital maps leading to their rented spaces. They suggest turning onto Gothard Street for better access, and it seems they may be considering communicating with property management or addressing this issue with mapping services directly for a permanent fix.

How does Peerless handle last-minute requests or changes to event setups?

Peerless displays flexibility by accommodating last-minute requests when possible, as evidenced by Danny's team adding sidewalls for a wedding due to cold temperatures at short notice. Their staff is recognized for responsiveness and a willingness to adjust arrangements to ensure customer satisfaction.

What is Peerless's approach to equipment that is found to be faulty during an event?

Peerless has provided partial refunds in instances of faulty equipment, as mentioned by one customer. However, there appears to be a need for a more consistent policy to ensure that customers feel fully compensated for any inconveniences caused by defective items.

About Peerless Events And Tents

Events & Venues

3800 W 11th St, Houston, TX 77055, United States

Visit website

+1713-231-7375

We are passionate about quality event rentals, exception service, fresh new inventory and dependable execution. Our dedicated team of experienced event professionals are here to assist you in having a fun and easy planning experience. Locations throughout California, Arizona, and Texas.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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