Parking Control Management (UK) Ltd Reviews

The overall sentiment in customer reviews for PCM parking management is distinctly negative, with reviewers frequently expressing dissatisfaction regarding fines, appeals, and communication. Common feedback notes concerns about accessibility for disabled users, permit handling issues, and frustrations surrounding the appeals process. No positive experiences or satisfaction with the service were reported, and repeated use of strong negative descriptors, such as 'disgusting' and 'unethical,' highlights widespread discontent.

Frequent themes include fines issued even when valid permits were present, residents receiving tickets in their own designated parking spaces, and significant difficulties when trying to engage with PCM customer service or appeals. Many customers cite instances where appeals went unanswered or were summarily rejected, often without proper communication. Complaints also encompass technical issues with the appeals website, poor response times on the phone, and aggressive debt collection practices.

Based on these reviews, PCM has developed a reputation for rigid enforcement, poor customer support, and questionable operational transparency, with particular criticism from residential service users affected by disputed fines. Across the regions referenced, PCM is generally regarded as an unsympathetic and difficult company to engage with regarding parking disputes or appeals.

PCM is a company specializing in the management and enforcement of parking regulations in residential and commercial car parks. Their core service involves issuing parking permits, monitoring compliance, and issuing penalty tickets where terms are not met. PCM operates primarily as a third-party parking management provider contracted by property managers or owners.

The company’s operational model includes permit distribution, surveillance of parking areas, ticket issuance, and an appeals process for contested fines. Communication commonly occurs via mail, email, and phone. They also maintain an online portal for appeal submissions and manage interactions with debt collection agencies as part of their enforcement workflow.